Job Summary
Job Description
What is the opportunity?
Lead IMS System Programmer is responsible for providing software support and technical guidance to system programmers, operations staff, and application developers in the evaluation, installation, maintenance, and troubleshooting of IMS systems, as well as associated vendor products across multiple development, testing, and production environments.
What will you do?
Rapidly response to IMS issues as they arise, utilizing specialized troubleshooting skills to minimize downtime and business impact. Efficiently diagnose problems, collect system dumps, and initiate corrective actions to restore system functionalities.
Open cases on IBM support portal. Collect necessary documentations, including system dumps, job log, trace, and diagnostic information, to expedite issue resolution in collaboration with IBM support. Provide expert consulting services to applications and operation teams, facilitating a deep understanding of IMS functions and resolving any system related inquiries. Regularly communicate system status, issue resolution updates, and potential impact to senior management.
Install and support multiple IMSplex configurations, including IMS Connect regions, managing WAS, MQ, TSYS and ZOS Connect transaction inputs, Omegamon/IMS monitoring, and Db2 back-ends across 2 development LPARs, 5 testing LPARs, and 9 production LPARs. Ensure high availability for numerous applications in all environments.
Review vendor HIPER lists monthly to identify critical RBC-impacting fixes and schedule them for installation following RBC Enterprise Operations Standard.
Identify opportunities for tuning IMS performance to ensure SLA requirements are maintained or exceeded.
Ensure IMS software and RBC-developed code are maintained at appropriate SMP/E maintenance levels to minimize RBC's exposure to known risks.
Recommend and implement strategies to ensure that all IMS regions/transactions are fully secured using RACF security.
Ensure that changes to supported vendor software and RBC written code are documented in the ServiceNow change management system and that emergency changes for production are within RBC standards.
What do you need to succeed?
Must have:
8+ years’ experience supporting IMS.
Experience with a variety of tools such as IMSPA, IMSPI, IMS Fast Path utilities, Fault Analyzer, File-Aid, RMF and Omegamon.
SMP/E experience.
Subsystem tuning experience.
IMS Installation, support, diagnostics techniques.
Experience in various programming languages. (e.g. Cobol, JCL, Rexx and Assembler)
Security products e.g. RACF.
z/OS system technical knowledge.
Nice-to-have:
Results-oriented and deadline-driven, with the ability to consistently meet high-quality standards while managing multiple tasks and deadlines simultaneously.
Share experiences and knowledge with all members of the team through open communications. Provide learning and training opportunities for junior team members.
Strong organizational and time management capabilities.
What’s in it for you?
We thrive on challenging ourselves to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Help drive change and be a technology leader.
#Ll-Hybrid
#Ll-POST
Job Skills
Customer Service, Customer Service Management, Detail-Oriented, Group Problem Solving, Information Technology Trends, Long Term Planning, Problem Management, Strategic Thinking, Team Management, Time ManagementAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
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