Director - Head of Change Delivery

What is the opportunity?

The primary objective of the Head of Change Delivery in Business Client Services (BCS) is to drive transformational change initiatives within the capital markets operations division of our organization. This role is pivotal in ensuring that our operations remain agile, efficient, and adaptable to evolving market dynamics and regulatory requirements. You will lead and manage portfolio and change delivery for the BCS including management of the Project Managers and Business Analyst team globally. You will oversee and guide BCS projects to successful completion and integrate new products / businesses into BCS platform.
You will lead reviews of BCS processes and functional infrastructures resulting in re-design/improvement of the identified process(es) / function(s) through identification of innovative improvement opportunities, working effectively with the process owners and users. Participation in business unit and functional unit driven initiatives as required.
All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles.

What will you do?

Initiative Management:

• Oversee and guide BCS projects by providing subject matter expertise with a view to successful project execution
• Escalate roadblocks to BCS management as required 
• Participate as required in business unit sponsored projects that impact BCS
• Coordinate, facilitate or participate in the development of operational procedures for new businesses and products
• Identify process improvement / reengineering opportunities through streamlining, simplification, elimination of redundancies/overlaps, improved capacity utilization, automation, outsourcing, standardization, etc.
• Lead / conduct functional reviews primarily focused on productivity improvements as required by individual projects or as requested by BCS management
• Ensure effective execution of analysis and requirements gathering by team members
• Assist with Planning and budgeting for Change Delivery group involvement in initiatives
• Provide input to Business Architecture decisions and process

Management of project resources:

• Develop and mentor a high-performing team capable of driving change initiatives and delivering tangible results
• Manage a global Change Delivery team aligned with the various BCS operational pillars (Settlements and Clearing Services, Client and Data Management, Market Business Services, Funding and Lending, Regulatory and Risk)
• Add talented PM’s and BA’s with relevant SME expertise to the team as project demand dictates, maintaining appropriate mix of FTE and contractors
• Manage capacity of critical skill sets in order to meet departmental objectives
• Develop skills and competencies of staff by utilizing training programs pertaining to requirements gathering, use case preparation, UAT activities and the RBC Project Management Framework
• Assign staff to initiatives
• Provide direction to staff
• Represent Change Delivery in joint BCS / WM / QTS committees
• Ensure monthly recovery of staff time via MIS or similar tools

Relationship Management:

• Partner with Heads of all BCS operational pillars and  leadership team to ensure successful execution of portfolio
• In conjunction with BCS management, liaise with businesses on BCS initiatives and BU initiatives that impact BCS

Portfolio & Change Delivery

• Develop and articulate a comprehensive strategy for change delivery in alignment with the overall business objectives and market trends
• Evolve and facilitate BCS’s work intake, demand management and work prioritization process
• Collaborate closely with senior management, technology teams, operations staff, and external partners to gain buy-in and support for change initiatives that will enable BCS’s strategic goals and transformation objectives
• Evolve and facilitate BCS’s strategic initiative status reporting
• Create and maintain portfolio metrics supported by dashboard reporting
• Establish, implement, and maintain enterprise project management methodologies
• Provide portfolio management guidance and support to BCS sponsors, leaders, people managers and other team members
• Coach and prepare individual sponsors/leaders to lead change, and facilitate alignment of transformational/program objectives among the leaders
• Lead the creation of change plans and guide resources in work activities to achieve required results

What will you need to succeed?

• Proven people leadership & development skills; ability to work effectively in a project team environment, demonstrated facilitation and leadership skills, strong listening and interview skills
• Ability to work in a federated type of environment
• Strong innovative, problem-solving and analytical skills; a self-starter capable of functioning in an autonomous manner
• Good organizational awareness of various Capital Markets Operations Functional units.
• Knowledge of process and continuous improvement concepts and techniques
• Capacity and desire to learn and absorb new methodologies and techniques
• Previous experience in management positions desirable
• Corporate Governance, Operations and Technology background

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities 
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Job Skills

Budgeting, Business Oriented, Cross-Team Collaboration, Decision Making, Information Technology (IT) Projects, Interpersonal Relationship Management, Long Term Planning, Resource Management, Strategic Thinking, Vision Alignment

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTORONTOCanada37.5Full timeCAPITAL MARKETSRegularSalaried2024-09-032025-01-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above