Royal Bank of Canada

Associate Director, Fixed Income High Touch Trading Floor Support Team Lead

New York, NY US
USD 135k - 225k
Java Python AWS SQL Shell Perl
Description

Job Summary

Job Description

What is the opportunity?

We are seeking an experienced and highly motivated Production Services Leader in the fast-paced Capital Markets, QTS, Fixed Income Production Application Support team.

This position will own delivery of Production Application Support services to the Fixed Income Trading Floor, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as primary escalation point for any issues impacting the production environment.

The ideal candidate should have strong capital markets experience and serve as face-off to CM Business, Development, and Infrastructure teams.

What will you do? 

  • Lead a team of production support analysts in the United States providing world class High-Touch Trading Floor Support to the Fixed Income Rates, and Credits Desks, ensuring the highest levels of service 

  • Operate as a Player/Coach, bringing to the table a mix of hands-on technical and business knowledge, people leadership, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows.

  • Manage Production, acting as an escalation point for operational teams leading in incident response, problem management, and root cause analysis.

  • Will be a self-starter, owning day-to-day operational support services, driving production Stability, Reliability and Service Excellence.

  • Employ a data-driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.

  • Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure.

  • Drive efficiencies through the implementation of tools and process improvements.  

  • Provide leadership and subject matter expertise to team members; own the IT Support relationship with the Trading desks and aligned function

What do you need to succeed? 


Must Have:

  • 5-7 years experience in IT with strong knowledge of Capital Markets including Fixed Income Products (FX, Cash, Derivatives, Structured Products, Commodities and Futures); hands-on knowledge of the full Fixed Income trading lifecycle (Market, Client and Reference data, Pricing, booking, execution, live risk, market risk, clearing and settlement flows 

  • 5-7 Supervisory / Management / team leadership experience in technology support of Capital Markets trading and related functions; excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients.

  • Ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution; strong, hands-on support knowledge of ION and Bloomberg TOMS

  • Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.); working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware); experience with Database, Linux, Windows and basic infrastructure

  • Good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now); solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities); production data Analysis using Service Now, PowerPoint presentations, MS Excel charts

Nice to Have:

  • Experience in DevOps and cloud technology (AWS, GridGain)

  • Experience to support MQ, SOLACE and RV/RMD

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

  • Leaders who support your development through coaching and managing opportunities.

  • Ability to make a difference and lasting impact.

  • Work in a dynamic, collaborative, progressive, and high-performing team.

  • A world-class training program in financial services.

  • Flexible work/life balance options.

  • Opportunities to do challenging work.

The good-faith expected salary range for the above position is $135K - $225K depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs.  This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.

  • RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

  • Drives RBC’s high performance culture.

  • Enables collective achievement of our strategic goals.

  • Generates sustainable shareholder returns and above market shareholder value.

#LI-Hybrid
#LI-POST

Job Skills

Business Performance Management, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Time Management

Additional Job Details

Address:

BROOKFIELD PLACE FKA 3 WORLD FINANCIAL CENTER, 200 VESEY STREET:NEW YORK

City:

New York

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-01-27

Application Deadline:

2025-02-22

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

There are more than 50,000 engineering jobs:

Subscribe to membership and unlock all jobs

Engineering Jobs

60,000+ jobs from 4,500+ well-funded companies

Updated Daily

New jobs are added every day as companies post them

Refined Search

Use filters like skill, location, etc to narrow results

Become a member

🥳🥳🥳 452 happy customers and counting...

Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.

To try it out

For active job seekers

For those who are passive looking

Cancel anytime

Frequently Asked Questions

  • We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
  • We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
  • We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
  • We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
  • Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
  • Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
  • Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅

What Fellow Engineers Say

Michael Duran avatar
Michael Duran
Software Engineer
I've been using this job search site for a while now, and it’s honestly one of the best out there! The clean and easy-to-navigate UI makes the whole job-hunting process so much smoother. Plus, the job postings are always up-to-date, so I never feel like I’m wasting time. The cherry on top is the owner—super kind and always quick to respond. Definitely recommend checking it out if you're on the job hunt!
Aug 21, 2024
Sai avatar
Sai
It’s really great website for finding jobs based on skills it’s really helpful give a go
Aug 21, 2024
Adinadh avatar
Adinadh
What I like most about Echo Jobs is how easy it is to use. The platform helps me quickly find jobs that match my skills and interests, thanks to its great recommendations and filters. Yes, I would definitely recommend Echo Jobs to a friend. It makes job searching simple and efficient, making it a great tool for anyone looking for a new job.
Jul 23, 2024
As a student navigating the job market, I've found LinkedIn increasingly frustrating due to numerous fake postings by consultancies. In contrast, this job posting website has been a game-changer for me. It offers genuine opportunities and a straightforward application process, making it much easier to find and apply for real jobs. Highly recommend it to fellow students seeking reliable job listings!
Jul 16, 2024
Cliff Gor avatar
Echo Jobs has been exceptional in my job hunt where it provides one platform to job hunt and I don't have to open 10 websites just to look for a job. It has also helped me focus much on the job skill and the location filtering out the onsite jobs and remote ones. The only feature that I would request is to display fully remote jobs that are not restricted to a country since the one available shows ie, Remote, US yet. But if it could show remote only, that would be helpful not only to me but to other people applying for full remote and not tied to only US candidates
Apr 22, 2024
I found EchoJobs in 2022, and I love it. It has a lot of remote jobs. It's exclusive to software and technology jobs (helpful for devs like me). What I like the most are its filters and its API. If you're a tech professional seeking remote work, I highly recommend giving it a try to EchoJobs.
Mar 4, 2024
Would definitely recommend it! Excellent product, dedicated founder, Jobs are easier to find. Congrats 🎉 to the entire team!
Mar 3, 2024
Brandon Banks avatar
Brandon Banks
Echo Jobs is really impressive. It provides a great user experience with an ability to quickly search through the many job postings. There is an impressive amount of jobs here and it is quickly updated. The details in the each job posting is helpful when determining if it is worth pursuing. I would highly recommend using Echo Jobs to find the next step in your career.
Mar 2, 2024
Tyler Young avatar
Tyler Young
tylerayoung.com
Best wishes with EchoJobs—it's become my favorite job board overnight!
Dec 16, 2023
Simply put, it's the most up to date tech jobs aggregator I’ve found. I'm like... "I don't have to check 10+ jobs boards daily just to see if there's a new job listing? sign me up!" The filters are also quite helpful! The UI is very clean and straightforward. Love it!
Oct 5, 2023