SENIOR DOMO IMPLEMENTATION SPECIALIST

Department: Human Resources

Employment Type: Contractor

Location: Remote

ABOUT ROVE

Rove is a leading data and technology infrastructure supplier to the tourism industry. Our solutions are used by tourism organizations around the world to provide actionable insights to make better, more informed business decisions.

We are a team of thinkers, makers, dreamers, and doers that come from DMOs (Destination Management Organizations), hotels, airlines, agencies, and technology startups – all attracted by our passion for tourism.

Diversity is valued here because homogenized teams create echo chambers, and nobody benefits from that. The insight garnered from diverse backgrounds, perspectives, and lived experiences results in pioneering innovations across the organization and better experiences for our customers. The more diverse our talent, the more impactful our work becomes.

POSITION SUMMARY

We are looking for a Senior Domo Implementation Specialist who wants to be part of a company revolutionizing the tourism industry.

As a Senior Domo Implementation Specialist, you will support a team responsible for delivering Rove's tourism data products to our global customer base. In this hands-on role, you will work closely with cross-functional product implementation, products operations, and Customer Service teams to scale our global business operations and build on our process and best practices to ensure our customers receive the best possible product experience.

KEY RESPONSIBILITIES

• Work as part of a cross-functional implementation team responsible for delivering Rove's tourism data products to our global customer base while implementing industry best-practices.
• Participate in client engagement efforts to identify product implementation priorities, dependencies, and customization requirements.
• Work with data operations team members to coordinate ingestion of Rove’s core product datasets into Domo.
• Design and develop data pipelines in Domo to support product customization or ad hoc requests.
• Design data visualizations and dashboards for consumption in Domo and embedded environments.
• Assist in developing technical and end user documentation to enable internal teams and customers to get the most value from Rove’s data products.
• Participate in development of customer strategies to maximize use of Rove’s data products.
• Provide input to product development teams for future product feature releases.

JOB REQUIREMENTS

• A master’s or bachelor’s degree in computer science, statistics, data science, applied math or related discipline.
• 5+ years hands-on working experience with the Domo platform or similar solutions (SiSense, Qlik etc.), preferably with a startup Software-as-a-Service (SaaS) or BI (Business Intelligence) implementation services company.
• Strong ETL and SQL skills with understanding of underlying architecture to develop efficient data pipelines.
• Strong data visualization and data storytelling abilities.
• Experience as a business analyst or conducting business and technical requirements planning sessions.

• Experience with statistical analysis and developing models preferred but not required.

SOFT SKILLS

• Self-motivated with attention to detail and exceptional organizational skills with the ability to balance immediate and longer-term tasks and requirements
• Strong sense of ownership and ability to drive tasks through to completion
• Demonstrate the ability to provide information and ideas in a clear, comprehensive, concise, and organized manner
• Excellent written and verbal communication skills

WHAT YOU WILL LOVE ABOUT ROVE

• Genuine work/life balance
• Mental Wellness office closures 3 weeks of the year
• Flexible working schedules
• Fast paced, active learning environment
• Opportunity to work with tourism organizations around the world
• Opportunity to work with a passionate group of industry leaders where every team member has a big impact

LOCATION

Remote, with ability to work between 8:30 am and 5:00 pm Eastern Standard Time.

TERM

Full time

Rove is an equal opportunity employer.