Senior Site Reliability Engineer
Team: Engineering
Location: New York, NY
Commitment: Full-time
Workplace Type: hybrid
Join Tech @ Ro to build the future of healthcare, from the ground up!
At Ro, we believe that when people achieve their health goals, they can achieve their life goals. The highest-leverage way to move society forward is to give people their health, and the current healthcare system isn’t built to do that. It was built to bill, not to serve patients.
We’re building a new system. One where the patient is in control. One designed from scratch for the digital age.
At Ro, technology isn’t just a function… It's core to how we deliver care. We’ve built a vertically integrated healthcare platform that connects telehealth, diagnostics, pharmacy, and logistics into a seamless, end-to-end experience for millions of patients.
…and we’re just getting started.
As part of Tech @ Ro, you’ll work on systems that operate at scale, with an opportunity to:
- Solve complex, high-concurrency problems across a full-stack platform
- Build and ship quickly with tight feedback loops and real-world impact
- Own systems end-to-end, from architecture to production performance
- Work alongside experienced operators, technical leaders, and clinicians
- Help define how modern healthcare should be delivered
We’re a performance-driven team with a strong sense of ownership and urgency. We move fast, learn quickly, and hold a high bar for what we build, and do so with a big heart — because patients depend on it.
If you’re motivated by impact, scale, and the chance to help lead the patient revolution, come build with us.
The Role
What You'll Do
- Design and implement resilient infrastructure to support high availability at scale
- Build and contribute to tools and platforms that streamline deployment, monitoring and recovery of systems
- Drive incident response and harness learnings, leading efforts to minimize downtime and improve MTTR
- Partner with engineering teams to bake best practices for reliability, resilience and observability into services
- Automate infrastructure workflows using IaC and other cloud native tools
- Contribute to our culture of operational excellence, guiding engineers through reliability practices and raising the bar across the engineering org
What You’ll Bring to the Team
- Strong understanding of systems and infrastructure, with experience operating distributed services in production. We are mostly in AWS and leverage a lot of its primitives - EKS, RDS, Route53, S3, Elasticache to name a few
- Strong programming and automation skills using Go or Python
- Proficiency with infrastructure as code - Terraform / Pulumi
- A passion for observability, with hands-on experience in metrics, logging, tracing using Datadog
- Solid cross-functional communication, able to collaborate with product, platform, security and other teams
- An operational mindset that puts reliability and resilience as a core product requirement
- A mission-driven attitude, motivated by the opportunity to make healthcare better.
We’ve Got You Covered
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
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