Senior Product Quality Engineer

Location: Monterrey, Nuevo Leon, Mexico

Remote Type: Hybrid

Time Type: Full time

Job Description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Rockwell Automation is seeking a Product Quality Engineer to support Post Release quality activities. This role is critical in ensuring sustained performance and customer satisfaction throughout the product lifecycle. The engineer will collaborate across engineering, manufacturing, product management, and program management teams to establish and execute quality goals, resolve issues, and promote continuous improvement.

Key Responsibilities:

• Reads and interprets technical product documentation with understanding of product usage within customer application and environment.
• Develops and implements a quality management strategy to improve the quality of released solutions and new product designs.
• Demonstrates collaborative partnerships with peers, leaders, and stakeholders across functions.
• Collaborates with global locations and cross-functional teams including engineering, manufacturing, and product management.
• Implements metrics and dashboards to drive ongoing visibility and continuous improvement to quality goals and objectives.
• Leads process improvement efforts that drive systemic improvements in quality and customer issue resolution.
• Leads Root Cause Failure Analysis (RCFA) to ensure corrective and preventive actions address systemic root causes and eliminate repeats.
• Facilitates and participates in retrospectives for continuous improvement of products and processes; promotes development and tracking of action items.
• Performs risk assessments and implements early preventive mitigation action plans.
• Maintains accountability for high-quality performance throughout the product lifecycle by monitoring field performance, leading investigations, and driving corrective actions to improve customer satisfaction.
• Strong analytical and problem-solving skills to drive performance results.
• pursue tasks with drive and develop actions.

• Education: Bachelor of Science degree in Electrical Engineering, Mechanical Engineering or equivalent
• 5 years experience in quality, manufacturing or field service engineering, with demonstrated experience in both product development (NPI) and post-release support
• Experience in post-release quality support, including field issue resolution, RCFA, and continuous improvement initiatives
• Drives results with cross-functional team within a complex matrix organization
• Problem-solving skills to drive performance results
• Strong experience in QA tools and methodologies

• The Preferred – You Might Also Have

• Proficiency in Microsoft applications (Primarily Excel and PowerPoint, Power BI)
• Experience with Enterprise Resource Planning system, SAP.
• Certification in LEAN, Six SIGMA tools and methodologies (Green Belt), CQE, AQE
• Provide key inputs into HW, SW/FW, and product requirements with basic understanding of product and applications

TRAVEL

• Up to 15% and may include global travel

You will report to Sr Product Quality Manager.

• What We Offer

• Savings Fund doubled by us
• Food coupons
• Subsidized cafeteria
• Transportation services
• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development
• Retirement benefits
• Life Insurance

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other role.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.