GLOBAL TECHNICAL EXPERIENCE ENGINEER - replacement

Location: Katowice, Poland

Remote Type: Hybrid

Time Type: Full time

Job Description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

In your role as GLOBAL TECHNICAL EXPERIENCE ENGINEER you will report to the Experience Hub Manager EMEA. You will be based onsite in Katowice, Poland.

You will take on a leading role about the Hardware as a Service program, including demo asset lifecycle management. You will support event activities across the region.

Your responsibilities:

As part of Global Portfolio Engineering (GPE), you will collaborate with EMEA Product Managers and EMEA Commercial Engineering to develop customer-facing experiences.

• You will be responsible for Rockwell Automation's Hardware as a Service program within EMEA. This includes aligning with regional stakeholders, planning and preparing shipments, managing the maintenance process from start to finish, updating technical assets, handling repairs, designing and ordering spare parts and new equipment. Your daily work will also involve managing relationships with third-party vendors and leading our asset tracking tool within EMEA. Ensure drawings are updated.
• Event support within the EMEA region before, during and after events. Support the Events Engineering Team in preparing for these events.

Hardware as a Service

• This role will also require you to use new asset management tools and manage the check-in and check-out of asset inventory, including documenting updates.
• Asset readiness for trade shows and training events. You will be part of a team responsible for validating all assets before use and updating or repairing them.

Event support

• Pre-event support, including kick-off, regular stakeholder calls, updates, asset coordination, collaboration with domain experts, and packaging and preparing assets for shipping.
• Event on-site support: setup and teardown, startup support.
• Post-event support: unloading, asset receiving/check-in and asset maintenance.

Training as a Services

• On demand, you will support our Training as a Service hardware team on urgent commisioning and maintenance acitivities.

The Essentials - You Will Have:

• Detailed knowledge of RA's hardware offerings (controllers, I/O, drives, motion, safety, etc.) is advantageous.
• 2+ years' experience working with and wiring electrical systems. You will require the ability to read and mark up wiring diagrams.
• You will require to communicate goals, priorities and timelines effectively to stakeholders.
• In your role as Global Technical Experience Engineer you will have to adjust to constantly changing event tasks and manage challenges.

The Preferred - You Might Also Have:

• Knowledge of Rockwell's existing demos and training materials.
• 2+ years' experience using and programming RA hardware products (e.g. controllers).
• Intermediate knowledge of IT technologies (e.g. switches, routers, VLANs and VPNs).
• Develop and bring to life medium- and long-term strategies for success.

Things to get excited about:

• You will meaningfully contribute to the team, facing new challenges every day. You will lead on technology adoption with new product launches and acquisitions.
• You will have the opportunity to be creative and innovative in order to enhance the experience of our customers and the events we hold within the EMEA region.
• You will have the opportunity to experiment with emerging technologies to showcase our offerings, such as using hologram technology for events.
  • Opportunities to:
    • Grow your broad technical knowledge
    • See the results of your projects
    • Grow within the Global Portfolio Engineering team

What We Offer:

Our benefits package includes ...

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• On-demand digital course library for professional development
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation, we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.