Visual Design Lead (E-commerce & marketplaces)

Location: Bengaluru, India

Department: Customer Success - COGS

Experience: 8+ years

About Rocketium:

What you'll do:

• Own hands-on design execution (key visuals, adaptations, resizing, performance assets).
• Act as a bridge with customers/marketing managers interpreting briefs, ensuring brand consistency.
• Constantly looking for workflow efficiencies, automation, and scaling methods (templates, AI tools, better production pipelines).
• Develop detailed project plans, outlining scope, timelines, dependencies, and deliverables.
• Support creative teams in adopting tools and workflows (Adobe, Figma, generative AI) for efficient execution.
• Manage multiple projects simultaneously, ensuring smooth execution across stakeholders.
• Remain hands-on in production work, setting a high creative and technical standard for the team.

Who you are:

• 8+ years of design experience in a creative/production agency
• Strong portfolio showcasing expertise in campaign creative production and adaptation
• Experience working directly with senior-level marketing and creative folks
• Experience with Adobe Creative Cloud and Figma
• Experience with generative AI tools for creative work
• Strong written, verbal, and presentation skills
• Open to working in the US shift (12:00 pm to 9:00 pm)
• Strong preference for creative / media agency experience
• Learn continuously, improve based on feedback, and identify with our Prime Directives

Beyond the pay-cheque:

• 🌴 Unlimited leave policy: We mean it. Time off is important, and we trust you to take it when you need it.
• 💪 Physical & mental wellness: We’ve partnered with Cult.Fit to sponsor/subsidize your fitness and therapy goals. Your well-being matters as much as your wireframes.
• 🏥 Comprehensive health cover (OPD included): For you and your close ones - spouse, kids, and parents.
• 📚 Learning budget: Conferences, design tools, masterclasses - if it helps you grow, we’ll support it.
• 🥗 Meals & munchies: Good food = better ideas. We keep our pantry and plates full.

What your first 60 days will look like:

• You’ll dive straight into Rocketium’s AI-Studio, understanding the AI Creative Studio positioning and how workflows differ from traditional agencies.
• Shadow customer interactions to see how briefs are collected and projects executed.
• Map out the existing project lifecycle from brief → execution → delivery → feedback.
• Meet internal creative team members, product partners, and customer success managers.
• Build relationships with key customers (starting with low-stakes interactions).

• Independently manage the intake of creative briefs from customers.
• Coach customers on how to structure briefs more effectively (share the guide, gather feedback).
• Build trust by being proactive in communication, managing expectations, and ensuring smooth delivery.
• Ensure projects are delivered on time and compliant with brand/legal standards.
• Introduce status updates/reporting cadence for visibility across teams.
• Experiment with Rocketium’s AI + generative tools in live projects.
• Share feedback with the team on how AI can speed up execution or reduce repetitive work.