Senior Customer Solutions Engineer (Omegamon)

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

This is a full-time remote opportunity located anywhere in the United States.

The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket’s customers by:
• Delivering services that allow for successful post-sales deployment of Rocket products.
• Solving real problems for, and delivering real value to, our customers and partners – every day.
• Delivering successful outcomes for our customers and partners with speed, precision, quality, and innovation.
• Demonstrating that we take commitments seriously – to our customers, to our partners, and to each other.
• Bridging the gap in understanding between legacy development technologies and modern technologies for our customers.
• Bridging the gap in understanding between legacy development technologies and modern technologies for our customers.

This role will be in our IBM System Z professional services team working on customer engagements to help install, configure, implement, and provide training for the IBM Omegamon product family and various other IBM Mainframe products. The candidate must have a strong working knowledge of IBM z/OS, DB2, CICS and IMS. Experience with and working knowledge of other industry leading mainframe monitoring products is a plus.

Essential Duties and Responsibilities:

• Will provide technical expertise for the OMEGAMON product family to our customers and partners
• Will develop in-depth conceptual and technical knowledge of Rocket product line including new releases, new products and interfaces.
• Present and deliver highly technical presentations and training on Rocket products
• Provides best practices guidance and technical expertise during the installation, configurations, implementation and post-implementation servicing of company products; work as an effective team member or lead in large implementation projects.
• Review existing customer implementations to ensure best practices are utilized for maximum customer satisfaction and ongoing business retention
• Liaison with Support and Lab to research and respond to detailed questions from prospective and current customers.
• Ensures the product implementation method is supportable, maintainable and scalable per established and proven Rocket standards.
• Will collaborate with customer, partners, Rocket technical support team and Rocket Sales staff to resolve complex issues
• Sharing customer feedback to product management for future enhancements
• Will establish credibility with a broad range of business resources; highly experienced developers, systems administrators, project managers, business end users, and executives

Required Qualifications:

• Bachelor’s Degree, or equivalent work-related experience
• 8 + years as a Systems Programmer or other similar position
• 4+ years development, application lifecycle or change management experience
• 4+ years Consulting, or team lead experience
• Expertise with OMEGAMON tools and processes:
  • Enhanced 3270 User Interface Navigation and Usage
  • Tivoli Enterprise Portal GUI interface Navigation & Usage
  • CICS: ONDV
  • DB2: Performance Expert Client Usage
  • IMS: KIPGBL*, ATF Trace, DEXAN, Epilog, RTA, etc.
  • JVM: Health Center Agent usage
  • Networking: NMIs, PMI Exit, CSA Tracking, and SNMP configuration
  • Storage: Dataset Attributes Database feature
  • Knowledge of the OMEGAMON install process using PARMGEN method and understanding of the new customization process called IBM Monitoring Configuration Manager
• Exceptional communication skills
• Availability to travel 5-15%
• Committed to Rocket's core values of empathy, humanity, trust and love

Additional nice-to-have qualifications:  

• Advanced SME skills with z/OS tools and processes:
• SMP/E
• SYS!.PARMLIB - IEFSSNnn, IKJTSOnn, LINKLIST, APF Authorization, etc.
• JES2 PROCLIB Concatenation
• Advanced REXX skills
• Workload Manager (WLM)
• VTAMLST, VTAMLIB
• Basic familiarity with TCP/IP
• Basic familiarity with SAF Security products (RACF, ACF2, Top Secret)
• CICS: PLT, INITPARM, Global Data Area (GDA)
• DB2: DB2 Binds/Grants, DB2 Traces, RRSAF, DB2 EXPLAIN database
• IMS: KOIPPUE0, DFSAOE00, and DFSPPUE0 user exits, z/OS System Logger Log Streams, I/CF, BMP
• Advanced technical knowledge of IBM System Z, z/OS and its concepts
• Knowledge of other Z software, including the fundamentals of system operation and configuration, VSAM/QSAM, SMP/E, and RACF security

Information Security:

Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

#LI-SD1 #LI-Remote

The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.

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What Rocket Software can offer you in USA:

• Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)

• Healthcare coverage options to fit you (and your family’s) needs

• Retirement savings, with matching contributions by Rocket Software

• Life and disability coverage

• Leadership and skills training opportunities

• Two paid work days for off-site training

EOE M/F/Vet/Disability.  Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!