Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
We are seeking a dynamic and detail-oriented Salesforce Administrator to join our growing team. This role will be pivotal in supporting our Brand Partnerships, Developer Relations (DevRel), Influencer, and Business Development teams, ensuring they have the tools and data they need to drive success. The ideal candidate will be a proactive problem-solver with a strong understanding of Salesforce best practices and a passion for optimizing processes. You will collaborate closely with various stakeholders to understand their needs and implement solutions that enhance productivity and efficiency.
You Will:
- Salesforce Administration:
- Configure and maintain Salesforce Sales Cloud, Service Cloud, and other relevant Salesforce platforms.
- Manage user accounts, profiles, roles, permissions, and security settings.
- Create and customize objects, fields, page layouts, workflows, process builder flows, and validation rules.
- Develop and maintain reports and dashboards to provide actionable insights.
- Perform regular data maintenance, including data cleansing and deduplication.
- Troubleshoot and resolve user issues and provide ongoing support.
- Team-Specific Support:
- Brand Partnerships: Customize Salesforce to track partnership agreements, manage client relationships, and report on partnership performance.
- DevRel: Implement Salesforce solutions to track developer engagement, manage event registrations, and analyze developer community metrics.
- Influencer Team: Configure Salesforce to track influencer campaigns, manage influencer relationships, and report on campaign performance.
- Business Development: Optimize Salesforce for lead management, opportunity tracking, and sales forecasting.
- Process Improvement:
- Identify opportunities to streamline processes and improve efficiency within Salesforce.
- Gather requirements from stakeholders and translate them into effective Salesforce solutions.
- Document processes and provide training to users.
- Collaboration and Communication:
- Work closely with cross-functional teams to understand their needs and provide timely support.
- Communicate effectively with stakeholders at all levels of the organization.
- Stay up to date on Salesforce releases and new features.
You Have:
- Bachelor's degree in a related field or equivalent experience.
- Minimum of 4 years of experience as a Salesforce Administrator.
- Salesforce Administrator Certification (ADM 201) required. Advanced certifications are a plus.
- Strong understanding of Salesforce Sales Cloud and Service Cloud.
- Experience with process automation tools (Workflow Rules, Process Builder, Flow).
- Proficiency in creating reports and dashboards.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Experience supporting sales, marketing, or partnership teams is highly desirable.
- Experience with influencer marketing, or developer relation workflows is a plus.
For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits.
Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted).
You’ll Love:
- Industry-leading compensation package
- Excellent medical, dental, and vision coverage
- A rewarding 401k program
- Flexible vacation policy (varies by exemption status)
- Roflex - Flexible and supportive work policy
- Roblox Admin badge for your avatar
- At Roblox HQ:
- Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.
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