Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
We're looking for a Principal Site Reliability Operations Engineer with a passion for problem-solving to join our Reliability Response team. The ideal candidate will have demonstrated expertise in handling incidents and thrive in a dynamic, complex, and ever-evolving distributed environment. Your ability to identify and address root causes will be crucial for driving sustainable, long-term solutions and achieving success in this role.
As a Principal Site Reliability Operations Engineer on the Reliability Team, you will handle production incidents and improve Roblox’s incident processes. You will maintain reliability service-level objectives, lead incident resolution with determination, and collaborate with service teams to identify and implement actionable improvements during the incident postmortem process. If you are passionate about maintaining uptime in a sophisticated distributed environment full of continuous change, you'll be right at home with our Reliability team.
This role will report to the Senior Manager, Reliability and requires 3 in-office days per week.
You Will:
- Lead and manage production incidents.
- Collaborate cross-functionally to troubleshoot and resolve sophisticated technical challenges.
- Guide the implementation of incident management processes and procedures, ensuring fast and effective responses to minimize impact.
- Continually monitor system health, performance and capacity, proactively addressing potential issues.
- Conduct comprehensive post-mortem analysis to ascertain the root cause of incidents and formulate corrective measures.
- Contribute substantially to the design and improvement of system architecture to boost reliability and performance.
- Leverage coding skills to automate daily routine tasks and improve system efficiency.
- Serve in the Incident Manager On-Call rotation.
- Mentor junior team members.
You Have:
- At least 8+ years of experience in a comparable role within a Site Reliability Team.
- Advanced knowledge of systems and network infrastructure protocols.
- Demonstrated ability in managing, troubleshooting, and resolving incidents in distributed environments.
- Experience solving problems.
- An ability to distill complex technical issues into clear and concise language.
- Familiarity with at least one scripting or programming language to automate routine tasks (Python, Golang, or similar languages preferred).
- You have a Bachelor’s degree, or equivalent experience, in Computer Science, Computer Engineering, or a similar technical field.
You Are:
- A great communicator; you are able to explain complex systems clearly to stakeholders and fellow engineers.
- Able to operate in potentially ambiguous circumstances during a production incident.
- Familiar with the interactions of services in a distributed system.
- Tenacious towards driving challenging production incidents to resolution.
For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits.
Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted).
You’ll Love:
- Industry-leading compensation package
- Excellent medical, dental, and vision coverage
- A rewarding 401k program
- Flexible vacation policy (varies by exemption status)
- Roflex - Flexible and supportive work policy
- Roblox Admin badge for your avatar
- At Roblox HQ:
- Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.
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