Join a leading fintech company that’s democratizing finance for all.
Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
With growth as the top priority...
The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.
About the team + role
The Operational Analytics team at Robinhood is responsible for supporting the Platform Services Org by helping it scale operationally. As an Operational Data Analyst, you’ll be responsible for identifying and tracking key metrics that drive Robinhood’s business lines specifically focused on Fraud, Account Operations, Customer Service and Vendor Management. You’ll use data to craft recommendations for new products or tooling and advise leadership on operational strategy, consult with cross-functional partners on operational needs, advise on department-level decisions, consult on workforce management, and report on the health of Robinhood’s middle office operations. This role will be critical to identifying, consulting, and building the infrastructure to effectively run Robinhood’s Platform Services org.
The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
What you’ll do
- Build and Identify Operational metrics for the and share with stakeholders in the form of easily digestible dashboards via technology tools such as SQL, Python and Looker
- Perform root cause analysis to identify key areas of improvement in our operational processes
- Partner with data and engineering teams build out the infrastructure to track key business metrics
- Aggregate data for incident response, regulatory inquiries, and other course-of-business happenings
- Work closely with our operations, engineering and product teams to launch, improve and scale Robinhood’s products and systems
- Ensure data requirements for operations teams are met when launching new initiatives or products
- Identify and analyze data and produce digestible reports that assess performance and ultimately improve processes
- Help forecast staffing needs for growth, new processes, and new product launches
What you bring
- Passion for Robinhood’s products and our mission to democratize finance for all
- Strong SQL (Presto, Spark SQL, etc) skills
- Bachelor’s Degree in Computer Science, Math, Business, Finance or similar field
- 4+ years of qualifying experience in a professional data analysis capacity
- Familiarity with data visualization tools (Looker, Tableau, etc)
- Ability to learn quickly, think critically, and apply problem-solving skills to resolve issues and implement process improvements
- Strong analytical and problem solving skills
- Great communication skills and ability to democratize data through actionable insights and solutions
- Passion for working and learning in a fast-growing company
- Familiarity in one or more programming languages (ideally Python)
- Previous exposure with data pipeline applications (Airflow, GitHub, etc.)
What we offer
- Market competitive and pay equity-focused compensation structure
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual lifestyle wallet for personal wellness, learning and development, and more!
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
- Generous time away including company holidays, paid time off, sick time, parental leave, and more!
- Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Click here to learn more about available Benefits, which vary by region and Robinhood entity.
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.
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