Senior Solutions Engineer

Department: Risk Labs

Location: Remote

Employment Type: FullTime

Who is Risk Labs?

Risk Labs is the foundation and core team behind UMA, and Across. The Risk Labs team operates as one cohesive (amazing!) culture, but focuses on two core protocols, UMA and Across. UMA and Across are decentralized protocols governed by community members across the globe in DAOs, and are supported by Risk Labs Foundation. UMA's optimistic oracle (OO) can record any verifiable truth or data onto a blockchain. Across is leading the future of interoperability with its frontier intents based architecture.

We are a remote-first, globally distributed team focused on building infrastructure that pushes crypto forward.

Role Objective

Expand the adoption of Across by successfully integrating partners, unblocking technical challenges, designing high‑impact solutions, and acting as a trusted technical partner from first conversation through post‑integration. This role sits at the intersection of engineering, product, and partnerships. Deeply technical, highly collaborative, creative, and strongly execution‑oriented. This role is the only senior solutions engineering role on the sales team, so there is high expectations on senior and agency; while also a lot of room for creating automation or workflows that work for you to be successful.

Why This Role Exists

Across adoption is accelerating.

As more teams integrate our Swap API and infrastructure, the complexity of support increases. Today, support is strong but partially reactive. Integrations ship, but friction exists. Patterns repeat. Engineering gets pulled into debugging. High-potential partners need more proactive enablement.

This role exists to own and scale the integrator experience end-to-end, reducing friction, designing better systems, and ensuring integrations move from first call to production smoothly and predictably.

What You’ll Own

1. Integration Execution & Partner Enablement (Core Focus)

You will act as the primary technical partner for integrators.

• Support architecture design and implementation decisions
  

• Debug across partner and protocol codebases
  

• Unblock testing, deployment, and production issues
  

• Identify recurring blockers and eliminate root causes
  

• Turn bespoke partner solutions into reusable templates and playbooks
  

This is hands-on work. You should be comfortable reading and writing production-level code.

2. Support Systems & Scale

Across cannot scale if support scales linearly.

You will:

• Design workflows that reduce manual debugging
  

• Introduce automation where possible
  

• Improve support infrastructure (ticketing, triage, internal tooling)
  

• Convert repeated questions into documentation, tooling, or self-serve flows
  

• Increase velocity for Product, Engineering, and GTM
  

Repeated work should become systems. Systems should reduce friction for everyone.

3. Technical Signal & Commercial Awareness

This role sits at the intersection of product, engineering, and partnerships.

You will:

• Surface structured product feedback from integrators
  

• Identify expansion opportunities with growing partners
  

• Help articulate technical value in conversations with decision-makers
  

• Ensure high-leverage partners receive proactive support
  

This is not a “salesy” role but commercial awareness matters.

4. Developer Experience Improvements

As Across leans further into its infrastructure narrative:

• Improve documentation and integration flows
  

• Publish example implementations and reference repos
  

• Increase discoverability within technical audiences
  

• Help ensure Across is intuitive and production-ready
  

You build before you broadcast.

What Success Looks Like

• Integrations ship faster with fewer surprises
  

• Support becomes more proactive than reactive
  

• Repeated issues turn into automation or tooling
  

• Engineering receives clean, structured feedback
  

• Integrators feel supported and continue building
  

• Across becomes easier to integrate and scale
  

Required Experience

• Strong technical background with hands-on experience in production codebases
  

• Experience supporting or building integrations (APIs, SDKs, protocols, infra)
  

• Comfortable debugging unfamiliar systems with limited documentation
  

• Ability to improve systems and workflows — not just execute tasks
  

• Strong communication skills (technical + cross-functional)
  

• High ownership and accountability
  

Strongly Preferred

• Experience in blockchain, DeFi, or developer-facing infrastructure
  

• Familiarity with EVM systems or cross-chain architecture
  

• Experience building internal tooling or automation
  

• Prior experience in solutions engineering, platform engineering, or technical partnerships
  

Who This Is Not For

• Someone who primarily wants to be public-facing DevRel
  

• Someone who prefers pure sales or quota-driven environments
  

• Someone who avoids ambiguity or messy debugging
  

Who You Are

• You enjoy being the person who figures things out and makes things happen

• You care deeply about developer experience and real‑world usability.

• You’re pragmatic and systems-oriented

• You leave processes better than you found them

• You like owning problems end‑to‑end and leaving systems better than you found them.

Our tech stack: BigQuery, Preset/Superset, Python, dbt, Airflow, Typescript, Node.js, Solidity, viem, React, ethers

Compensation and Benefits

• Pay packages include competitive salaries & meaningful token options.

• Salaries for this role range from $100-200k (USD), and your token allocation can grow with your voting rewards while you participate in the growing ecosystem.

• Will pay in stablecoins or fiat

• Philosophies for a culture that show we care: Take vacation when you need it, family care, training and development (just to name a few)

• 100% remote, which means we encourage you to create the work environment that you thrive in

• At least two team wide offsites a year

Closing

Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. Risk Labs, the employing entity, is an equal opportunity employer and is dedicated to diverse, inclusive, and authentic workplaces. So, if you’re excited about this role but your past experience doesn’t perfectly align- we encourage you to apply anyways. We value you taking the chance. Risk labs will not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our values:

1. We value curiosity.

2. We value openness, honesty and directness.

3. We value integrity.

4. We value iterative learning.

5. We value taking smart risks.

6. We value being high agency.

Why Work at Risk Labs?

We’re a group aligned with the ethos of the crypto industry and motivated by making a real impact. You’ll thrive here if you’re a self-starter, kind, adaptable, and excited by ownership and ambiguity.

We support each other personally and professionally, care deeply about wellness, and give people the flexibility to build work environments that help them do their best work. We’re both family-friendly and nomad-friendly, and we encourage teammates to take the time they need to recharge.

Our Team & Backers

Our international team blends deeply technical engineers with a diverse business group, bringing a wide range of perspectives and experience. We’re supported by investors including Placeholder, Blockchain Capital, Bain Capital, Coinbase, and Dragonfly.