Senior Manager, UX Research

THE WORK:

As a Senior Manager of UX Research, you will lead a small and mighty team of UX Researchers to deeply understand customer needs, desires, and problems and find opportunities for new product development and user experiences. You are comfortable rolling up your sleeves to lead highly impactful research studies while coaching UX Researchers and delivering actionable insights across Ripple. You have experience influencing the product roadmap and strategy that will take Ripple’s customer experience to the next level. You are an inspiring leader who is adaptable, focused, and ready to tackle ambiguous problems in a fast-paced and evolving blockchain technology space and prepare the team for long-term success.

WHAT YOU'LL DO:

• Be a strong leader in a cross-functional team and define customer-centric research approaches to help envision and influence the future of Ripple product experiences
• Define and refine the research roadmap, establishing a practice that balances speed and quality of research execution
• Empower the team to lead research with autonomy and collaboration while also implementing your own high-impact research studies, starting in a “player-coach” role with a balance of management and individual research contribution
• Apply agile research practices and techniques for the team to generate new insights for existing and future Ripple customers
• Represent the voice of the user and spread user insight across the organization
• Perform exploratory research, design concept validation, and internal data-driven analysis, leading to tangible product and design recommendations
• Ensure cross-functional teams, including Product Managers, Designers, Engineers, and Product Marketing, are involved in the research process
• Articulate the ‘so what’ of research takeaways during presentations with leadership and broader audiences
• Be responsible for the research budget and evaluate vendors and platforms to align with research needs
• Facilitate workshops with cross-functional teams to surface internal hypotheses, increase knowledge sharing, and spread user insight

WHAT YOU'LL BRING:

• 10+ years of experience in UX research, including leading research strategy in sophisticated and/or enterprise-level products
• 2+ years of consistent record of leading and mentoring UX Researchers
• A strategic and adaptable individual who can pivot quickly, anticipate changes, and drive success in an evolving technology environment
• Uses foresight to recognize unmet user and business needs, emerging trends, or inefficiencies that UX research can help address
• Bold and self-motivated with a bias toward execution and agility, with the ability to prioritize research projects
• Intellectually curious and insightful, balancing users' and customers’ needs
• A comprehensive research toolkit and a flexible approach to applying agile research methods
• Excellent verbal and written communicator; values over-communication while collaborating with cross-functional teams located in different time zones
• A strong vision for how to efficiently scale research practices and processes
• BA/BS or equivalent experience in Psychology, Cognitive Science, Human-Computer Interaction, or a related field is considered an advantage