Customer Success & Network Partners Senior Director

Improve the success of Ripple's payments business by receiving financial institutions, deepening partnership relationships by scaling volume with existing customers, connecting to additional qualified senders for payout partners, and upselling / cross-selling new products and services. Develop an understanding of each partner’s organization, culture, internal constituents, aspirations, and needs to build relationships with executives and decision-makers. Identify aspects of Ripple’s engagement and advocacy that need to be strengthened.  Understand each partner’s needs and commercial targets which can be impacted by Ripple. Develop strategic account plans focused on a connection pipeline and maintenance of performance/quality among receiving financial institutions. Oversee and drive partner-facing delivery responsibilities for both business and technical work-streams in conjunction with Ripple’s Customer and Partner Engineering (CPE) team. Lead using tactical task management to drive initiatives and business and operational issues which may be inhibiting partner adoption and full utilization of RippleNet. Build alignment among stakeholders and escalate decisions as required. Drive growth, through producing ideas to exploit the potential of Ripple and participate in the development of applications. Ensure that client feedback and insights are disseminated and acted upon by Ripple. Work with Customer Success Directors to resolve bi-party issues. Drive collaboration across virtual execution teams and our partners’ project and business teams.

Telecommuting permitted 50% but less than 100% per week in same geographic location as assigned office location.

40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m. 

MINIMUM REQUIREMENTS: 

Must have a Bachelor’s degree in Business, Finance, Management Information Systems, Computer Science or a related field plus 8 years of hands-on experience working with enterprise customers on the adoption of new technology and/or transformational business changes. Employer will also accept two (2) years of additional experience in lieu of a Bachelor’s degree.

Of the required experience must have 5 years of experience in each of the following (which

may be gained concurrently):

• Experience defining enterprise-level payment solutions consistent with product vision; 
• Working with payment industry data standards including at least one of the following: ISO20022, domestic ACHschemes, and SWIFT; 
• Development and launch of business solutions involving innovative technology and B2B relationships.

Of the required experience must have 3 years of experience serving in a leadership role, including providing performance feedback and career coaching to junior Fintech professionals. 

Of the required experience must have 2 years of experience working for a FinTech or start-up/disruptor organization. 

#LI-DNI