Senior SRE engineer (Events Team)

Location: Bulgaria

Time Type: Full time

Job Description

About RingCentral Events

RingCentral Events (formerly Hopin Events) is a robust, all-in-one platform for creating and managing professional, engaging events for any audience. It provides a complete solution that simplifies the entire event lifecycle - from planning, promotion, and live execution to post-event analytics.

The platform's broad set of features supports virtual, hybrid, and in-person events, ensuring a seamless experience whether the audience is online, in-person, or a mix of both.

Position Overview

As a Senior Site Reliability Engineer for RingCentral Events, you're not just an infrastructure owner - you're a crucial part of our mission to deliver flawless, high-scale experiences for global audiences. Your role is central to our ability to deliver a reliable and performant platform. You will be a key contributor to our software delivery flow, ensuring that changes move from development to production with speed, safety, and consistency. Additionally, you will proactively eliminate observability gaps and build a self-healing infrastructure to ensure our system performs under pressure.

Responsibilities:

• Manage cloud infrastructure on AWS and EKS, leveraging IaC and GitOps to ensure scalability

• Participate in service capacity planning, software performance analysis, and system tuning

• Design, consult, re-platform, and re-factor the observability of current cloud infrastructure

• Participate in release management, working closely with engineering teams to bring GitOps principles to our release process and manage CI/CD pipelines using GitLab CI

• Take part in 24/7 on-call responsibilities (~2 days/month based on rotation schedule) to ensure continuous availability and quick response to issues in production

• Conduct blameless post-mortems to learn from incidents and prevent future ones

• Develop and test disaster recovery plans and runbooks to ensure business continuity

• Implement security best practices and controls within the infrastructure to meet compliance standards and prepare for audits

Requirements:

• Familiarity with cloud-native services and architectures, experience with cloud providers - our infrastructure is built on AWS

• Experience in running mission critical services at scale without disruption

• Hands-on experience with Kubernetes and infrastructure as code (IaC) using Terraform, focusing on scalability and efficient infrastructure management

• Proficiency in designing and maintaining CI/CD pipelines, with a preference for GitLab CI

• Experience with monitoring, APM, logging, and analytics tools

• Strong problem-solving skills with the ability to analyze and debug complex distributed systems, tracing requests and data flows from the kernel to the web to identify root causes

• Ability to spot, address, and optimize performance bottlenecks

• Proactive approach, favoring iterative action over waiting for things to happen or to be perfect

• Familiarity with incident, problem and change management processes and best practices

Nice to have:

• A reliability-oriented mindset with a focus on designing and building resilient architectures

• Previous SRE experience or knowledge, giving you a heightened awareness of what data to collect, how to display it, and how users can benefit from it

• Knowledge of scripting languages such as Python or Go

• Familiarity with GitOps principles and tools like ArgoCD

• Knowledge of caching mechanisms, such as Redis

• Experience with messaging queues like MSK Kafka, SQS or RabbitMQ

• Familiarity with database management systems like AWS Aurora and PostgreSQ

What we offer:

• Well-coordinated professional team.

• Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.

• Additional Health and Life Insurance Package.

• Employee Assistance Program.

• 25 vacation days.

• 102.26 EUR/200 BGN Digital Food Vouchers via EdenRed and their application

• 61.36 EUR/120 BGN Gross as part of the salary for Working Expenses Allowance

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

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