Senior Site Reliability Engineer

Say hello to opportunities.

 It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. 

This is where you and your skills come in. 

We’re currently looking for an experienced Senior Site Reliability Engineer to join the RingCentral Operations Intelligence team. As an Operations Engineer, you will be responsible for maintaining and operating our monitoring systems and infrastructure. Our team focuses on providing accurate operational insights into the system, spanning from the collection and storage of metrics and logs to the correlation of alerts and their presentation. You will play a crucial role in ensuring the reliability, performance, and availability of our monitoring platform by identifying potential issues, and proactively resolving them. The ideal candidate should have a background in cloud operations and monitoring technologies such as ELK, Zabbix, VictoriaMetrics, as well as experience with containerization using Kubernetes, message queuing systems like Kafka, and SQL/NoSQL databases. Programming experience is desired for the role. To comply with U.S. federal government requirements, U.S. citizenship is required for this position.

Job Duties:

• Primary responsibility is to maintain the monitoring infrastructure availability.

• Make changes to the monitoring system according to the company’s needs and processes, using the configuration management tool set.

• Collaborate with development and operations teams to integrate monitoring solutions into the software development lifecycle and operational processes.

• Be on top of capacity requirements in a growing environment.

• Active work with the team’s codebase to extend system integrations and routine automation.

• Conduct regular audits and assessments of monitoring systems to ensure adherence to best practices and industry standards.

• Represent the team in global incidents resolution, and participate in on-call rotation.

To succeed in this role you must have experience in:

• Proven experience as an Operations Engineer or similar role of 4+ years.

• Linux in-depth knowledge.

• Problem-solving and troubleshooting skills.

• Knowledge of one of the programming languages (see Preferable technology stack).

• Understanding of the monitoring domain and SaaS approaches.

• Experience with cloud platforms.

• Knowledge of one or more of the configuration management tools.

• Familiarity with ITIL or other IT service management frameworks.

• Experience in implementing and operating monitoring systems in large-scale, heterogeneous, and fast-growing environments would be a plus.

• Ability to work in a diverse multicultural environment, communicating with globally distributed teams.

• Customer-centric mindset.

• Team player with self-start ability.

• Fluent in spoken and written English. 

Preferable Technology Stack:

• OS: Linux (CentOS/RedHat/Oracle Linux).

• Programming languages in order of preference: Python, Go, PHP,  Perl.

• Cloud: AWS.

• Containerization: Kubernetes.

• Distributed Log: Kafka, ELK stack.

• Monitoring: Zabbix, Prometheus, CloudWatch, Grafana.

• DBs: VictoriaMetrics, MongoDB, PostgreSQL, MySQL.

• Configuration Mgmt: Ansible, Terraform, ArgoCD, Spinnaker.

• VCS: GitLab.

• HA: Keepalived, HAProxy.

Desired Qualifications:

•  B.S in Computer Engineering, Computer Science, or related field with 4+ years of related experience

Nice to Haves:

• Familiarity with HIPAA, FIPS, CIS, STIG compliance

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Wellness programs including 1:1 coaching and meditation guidance 

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Pet insurance and Pet Telehealth

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is  your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $75,600 and $144,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.