Sr. Data Analyst
Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).
It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
This is where you and your skills come in. We’re currently looking for Senior Data Analyst
The Senior Data Analyst will be responsible for working across multiple departments to provide end-to-end analytics support to the Sales organization. This analyst will primarily handle end-to-end analytics for revenue generating programs to monitor daily sales operations and assess periodical performance. With enough understanding of the business operations, the analyst will collaborate with leaders across different departments to improve existing reports, provide data-driven analytics, assess ROI, build new management tools, identify improvement opportunities and recommend decisions on key operational concerns by consistently communicating insights back to the business.
This role requires a highly quantitative background with strong analytical skills, project management skills, with knowledge of finance, sales and marketing functions, and the ability to cooperate with cross-functional teams. Projects are likely to focus on maximizing sales opportunities. In addition, the role will:
Provide analytics support for management to manage revenue generating programs, gain insight and drive business decisions based on data and statistical methods
Work collaboratively with cross-functional teams – build relationships, prioritize tasks, achieve milestones
Develop periodical performance monitoring reports and metrics with automation as a top priority
Work closely with sales and marketing directors to improve and enable them in using analytical tools
Identify improvement opportunities and develop creative solutions that optimize sales and marketing operations
Drive project milestones from concept through project closure
Actively drive project status reporting, issue identification and risk management
Assess and document key steps: problem statement, process flows, gap analysis, solution and recommendations
Facilitate meetings and project work across multiple locations including global offices
Performs variance analysis, modeling and forecasting
Develop standard and ad hoc reports, templates, and metrics.
To succeed in this role you must have experience in:
At least 3 years of experience in sales, marketing and/or finance analytics
understanding of how marketing programs relate to sales functions and performance
Assessing ROI and determining areas with efficiency strengths or weaknesses
Gathering, interpreting and applying critical thinking to data to help inform decisions
MS Excel, SQL and Tableau
Working with large databases and transform into useful reports
Working with Salesforce
Nice to Haves (Skills): Project Management, Data Engineering, Data Visualization
Nice to Haves (Tools): working with Hadoop and/or Alteryx
Desired Qualifications:
Strong analytical, organization, problem-solving and follow-through skills
Excellent oral and written communication skills with the ability to present and synthesize data confidently across all levels of the organization
Ability to think and influence both at the strategic and execution level
Ability to effectively prioritize multiple tasks, projects and deadlines simultaneously
Experience documenting processes using project management methodologies
Ability to work in a self-directed manner
Proactive in raising observations from data and providing action items
Experience working with a global organization and supporting top level management
Willing to be on a night shift schedule
What we offer:
RingCentral offers perks and benefits for all aspects of your work/life:
Comprehensive HMO package (medical and dental)
Paid time off and paid sick leave
Quarterly Performance Bonus
Employee Assistance and Wellness Programs
RingCentral’s Global Service and Support team leads the post-sale experience for it’s customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As it’s customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral/Acquire BPO
RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized.
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