Senior Data Analyst

Location: Manila, Philippines

Time Type: Full time

Job Description

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. 

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for a Senior Pricing Analyst

The Senior Pricing Analyst will be responsible for working across multiple departments to support Deals Desk and pricing initiatives through developing analysis, insights, and reporting. 

• Pricing Analysis. The analyst will utilize statistical methods and tools to maintain the Target Price algorithm and support analysis to identify opportunities to improve performance through pricing actions. The analyst will support the regular cadence of analysis, insights, and reporting to drive actions with Sales to improve average revenue per user (ARPU); and support decisions through the Pricing Council. 

• Reporting and Dashboards. This role requires strong analytical skills, ability to manipulate databases, and experience developing standardized reporting and dashboards.   Develop dashboards to track pricing performance. Prepare regular cadence or pricing insights (ARPU, discretion, discount) to drive improvements in business performance. Develop periodical performance monitoring dashboards, reports, and metrics

• Define, Review and Update Target Price Algorithms. Define, review and update Target Price algorithm(s) for all products, segments, channels, sales motions, etc.

• Running Pricing Analytics. Support the organization by running pricing analytics and providing inputs on products (packages, tiers and bundles) and list prices, promotions ROI, margins, etc.

• Design and Run Pilots. Design and run pilot(s) to test defined Target Price & List Price recommendations and associated processes – own the methodology for measuring pilot(s) impact

• Manage Pricing Performance. Standardize, aggregate, synthesize, and share pricing performance

To succeed in this role you must have the following:

• At least 5 years of related experience in supporting analytics & insights

• Experience with statistical methods & analysis (e.g., regression analysis and modeling) and preferably exposure to pricing data

• 2-3 years of confirmed experience using Microsoft Excel, SQL and Tableau (Basic)

• 2-3 years of confirmed experience using Salesforce, developing reports and dashboards (Experience using Alteryx is a plus)

Desired Qualifications: 

• Communication Skills: Excellent oral and written communication skills, including listening and presentation abilities. Capable of motivating change and influencing individuals at all organizational levels. Adept at thinking and influencing at both strategic and execution levels.

• Stakeholder Management and Collaboration: Ability to collaborate with cross-functional teams, including analytics, finance, sales, marketing, and operations.

• Analytical and Presentation Skills: Strong analytical, organizational, problem-solving, and follow-through skills. Capable of capturing, interpreting, and applying critical thinking to data to inform decisions. Proficient in working with large databases and synthesizing them into useful reports and dashboards.

• Organization and Multi-tasking Skills: Ability to optimally prioritize multiple tasks, projects, and deadlines simultaneously.

• Project Management Skills: Experience in documenting processes using project management methodologies.

• Proactive and Independent: Proactive in raising observations from data and providing action items. Ability to work in a self-directed manner.

• Shift: Open to early day-shift, but ideal prospect should be amenable to working on a night shift from 11pm - 8am MNL time.

• Work Set-up: Willing to work in a hybrid setup (10-11 days in office per month, Cubao or Ortigas).

What we offer: 

• Comprehensive HMO package (medical and dental)

• Personal Time Off Leaves

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral’s Global Ops team works collaboratively to provide cohesive support and strategy that build, nurture and lead all aspects of the business. RingCentral has become the leading global cloud-based communications provider because it is not just selling solutions; it is changing the nature of communications. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc. 

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