Manager, Solutions Engineering

 Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: a Manager, Solutions Engineering. This role will interact directly with all levels of management on customer accounts. The Solutions Engineering Manager at RingCentral requires excellent communication, organizational and technical skills to lead a team of pre-sales Engineers engaging in product demonstrations, discovery sessions, RFI/RFP responses, and other initiatives. A major goal of this role is to ensure the constant advancement of the Solutions Engineers skills and knowledge to effectively compete in a global marketplace. 

Responsibilities: 

• Lead a world-class team focused on delivering a unique, differentiated customer experience

• Partner with the team to evaluate new technical solutions to meet or exceed prospect and customer requirements

• Build development plans for team members to ensure successful onboarding and continuing education of the team

• Assist with the development of formal sales plans and proposals for assigned opportunities

• Balance the workload of the Solutions Engineering team in concert with input from the Account Executives and Regional Sales Leaders

• Transfer industry, technical and product knowledge to Solutions Engineers, and in turn to prospects and customers

• Keep up-to-date on relevant competitive solutions, products and services

• Support and participate with the Solutions Engineers in performing advanced technical presentations for customers and prospects, remotely and in-person

• Develop and maintain expert understanding of all RingCentral applications and products

• Represent RingCentral at industry conferences and sales events

• Actively participate as an SME for RingCentral products and technologies and provide consultative support through leadership of your Solutions Engineers

Desired Qualifications: 

• 7+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS (Software as a Service) environment, or equivalent, relevant experience

• 3+ years of management experience in similar industries leading geographically diverse teams

• Proven ability to provide technical leadership to the account team and engineers

• Ability to teach other members of the team and effectively manage a team of highly skilled Solutions Engineers

• Must be able to coordinate across various groups and functional teams

• Ability to apply solutions, technology and products to a business opportunity

• Ability to travel regularly throughout assigned region

• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications

• Knowledge of VoIP and data networking protocols

• Understanding of customer communications requirements for enterprise-class business markets

• Competitive knowledge including solution, technology and product offerings

• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues

• Some understanding of software development technologies is desirable

• Some experience with project management and resource tracking desired

• Demonstrated ability to implement, drive and track projects

What we offer: 

• Comprehensive medical, dental, and life insurance

• Pension 

• ESPP/KEEB

• Paid time off and paid sick leave

• Paid maternity, paternity & parental leave

• Wellness programs including 1:1 coaching and meditation guidance with TaskHuman and HeadSpace

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

RingCentral’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the leading global cloud-based communications provider because we’re not just selling solutions; we’re powering human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.