Finance Systems Support Engineer

Finance Systems Support Engineer

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. 

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in.

We’re looking for a full-time Finance Systems Support Engineer to join RingCentral’s Enterprise Applications team. In this position, you will work with business partners, technology architects and system analysts to help support enterprise applications financial systems.

As a Finance Systems Support Engineer, you will apply your technical and functional (techno-functional) knowledge to analyze system issues, perform bug triage, coordinate with multiple cross-functional teams, and find solutions.  You will be responsible for documenting detailed processes, performing systems configuration, scripting, bug fixes, testing, implementation, continuous improvement, and ongoing support. 

To succeed in this role you must have experience in:

Business Solutions Design, Delivery & Support: 

• Maintenance and daily management of finance business applications. General system administration of ERP system and processes 

• Provide front-line support for all finance tickets and operational issues for multiple systems like NetSuite, Coupa, and Concur 

• Prioritize tickets and execute activities independently via Freshservice/JIRA 

• Work with various IT and Finance teams to investigate system production support issues and ensure timely resolution.

• Lead multiple finance systems user access provisioning, updates and ensure data accuracy

• Work hands-on to solving technical/systems issues by investigating system configurations and  integrations to other IT systems

• Proactive and takes the initiative to gather information, investigate gaps/issues, identify potential solutions, and presents to both Business and IT stakeholders.

• Facilitate review sessions with functional owners, subject matter experts and identify opportunities for automation to reduce manual ticket resolution 

• Collaborate with other technology leaders on the implementation and operation of Incident Management, Change Management, 

• Analyze, create, and maintain metrics for governing around SLA

• Engage in other areas of Finance such as SOX Compliance and Reporting

Desired Qualifications: 

• Bachelor's degree in Computer Science/ Engineering, Business Administration, Finance/Accounting or equivalent practical experience 

• 5+ years of experience in application support preferably in any ERP Finance systems

• Basic knowledge of general system configurations in at least one NetSuite, Oracle, Coupa or SAP Concur or Infor (ERP systems) is highly preferred 

• Any system administration certification ( good to have but not needed )

• 3 years of experience as ITIL Process owner managing and prioritizing tickets 

• Knowledge of SDLC life cycle, spreadsheet applications, complex formula and macro creation required (Excel - Macros, PivotTables, VLOOKUP).

• Proven ability to learn complex distributed systems quickly and thoroughly.

• Document complex systems, processes, events, and architectures.

• Operates with high integrity and transparency.

• Must be customer-centric and have the interpersonal skills necessary to manage business and technology relationships. 

• Must be a self-starter, deal with ambiguity, and thrive in a rapidly changing business environment.

• Ability to communicate effectively (written and verbally) with both technical and non-technical parties.

• Can Do and Open to Learn Attitude Required

What we offer: 

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That’s why RingCentral is the largest and fastest-growing pure-play provider in its space.
 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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