Senior Product Manager, AI & Machine Learning

Location: Remote (USA)

About Rightway Healthcare: Rightway is on a mission to harmonize healthcare by delivering superior care navigation and pharmacy benefits management (PBM). We leverage innovative technology, combining human expertise with cutting-edge tools to simplify the healthcare journey for employers, employees, and their families. By addressing key healthcare challenges, we ensure that our members receive high-quality, cost-effective care.

Role Overview: We are seeking an entrepreneurial and nimble Senior Product Manager for our AI and Machine Learning initiatives. This person will spearhead our efforts to embed AI across Rightway’s business, identifying and executing on high-impact opportunities. As the first AI-focused Product Manager, you will take ownership of AI integration, working with a small team to deliver rapid, innovative solutions. You’ll need to think strategically while being comfortable rolling up your sleeves to execute quick, data-driven projects.

What You’ll Do:

1. AI Strategy & Leadership (30%)
• Lead the AI and machine learning roadmap, identifying and prioritizing AI-driven opportunities across care navigation, PBM, and clinical services.
• Collaborate with business leaders to translate strategic objectives into actionable AI initiatives that enhance member experience, reduce costs, and improve healthcare outcomes.
• Evangelize the potential of AI within the organization, educating stakeholders on AI concepts, and aligning teams to maximize AI’s impact across multiple touchpoints. You will be the resident expert on AI in the company, especially working closely with the other Product Managers to infuse AI applications throughout our entire product suite.

1. Innovation & Delivery (70%)
• Implement “quick and dirty” AI solutions by rapidly prototyping ideas, iterating based on user feedback, and testing in real-world conditions. You will be able to get products from prototype to production quickly, launching dozens of small and large features within the first 18 months.
• Develop, refine, and optimize prompts for Large Language Models (LLMs) like ChatGPT to achieve desired business results. 
• Fine tune LLMs using company-specific data
• Own the full lifecycle of AI products, from concept to release, and iterate post-launch to maximize business value and user adoption.
• Continuously track AI trends and emerging technologies to explore new ways of enhancing our platform.
• Uncover opportunities across the organization by working closely with SMEs in every department, from finance to customer service. You will be able to solve generalized and messy business problems with discrete, tangible AI initiatives.
• Test concepts before they are productized, and monitor adoption once they are. You will be able to pivot at any point in the product development lifecycle, including after launch to ensure that tools are being used and bringing value to the organization, not sitting on a shelf.

Who you are:

• 5+ years of product management experience with a recent track record of successfully launching multiple AI and ML products.
• Entrepreneurial mindset: You thrive in fast-paced, ambiguous environments and excel at building from the ground up. This is a hands-on role with a bias for delivery.
• A “Change Agent” reputation: People love working with you and trust you will be able to implement positive change. 
• Results-driven: You are highly motivated by delivering measurable impact and driving real-world results through your products.
• Scrappy and resourceful: You make the most out of limited resources and find creative ways to overcome challenges.
• Excellent communicator: You make complicated things easy to understand. Stakeholders feel smarter when they work with you.

Technical AI / ML Skills

• Expertise in developing, refining, and optimizing prompts for Large Language Models (LLMs) like ChatGPT to achieve desired business results
• Experience in fine-tuning LLMs using company-specific data
• Strong understanding of machine learning techniques for training and optimizing language models
• Ability to interpret and customize AI responses to align with specific business contexts (e.g., Rightway’s context)
• Familiarity with natural language processing (NLP) tools and techniques
• Proficiency in model evaluation and and performance analysis
• Knowledge of data preprocessing and transformation for AI model training
• Problem-solving skills for improving LLM accuracy and relevance

Bonus Points for:

• Experience working in healthcare or health tech, particularly around healthcare data or AI applications in clinical settings.
• Knowledge of pharmacy benefits management (PBM) systems or care navigation platforms.
• Familiarity with tools such as Tableau, or experience managing large datasets through data warehouses (like Rightway’s UDW approach).

Why Rightway? At Rightway, we value creative problem solvers who are passionate about making healthcare better. You’ll join a company where innovation and entrepreneurship are encouraged, and your work will have a direct impact on reducing healthcare costs and improving patient outcomes.

SALARY (BEFORE BONUS POTENTIAL):  $190.000 - $210,000

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at hr@rightwayhealthcare.com.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.