Customer Success Manager

Goals

• Client Success: All clients must be DELIGHTED with Revinate and our service, not just satisfied.
• Client Management: CSMs are the single point of contact for their assigned accounts and will work best in a dynamic, technology-driven environment to effectively manage a high velocity of activity.
• Renewals: Success is driven by high NPS and Renewals. This role will be responsible for renewals of defined Strategic accounts in the APAC region.
• Product Support: Understand the requirements of customers, with use cases. Prioritize them for review with the Product team.

What You'll Do

• Become a superuser of all Revinate products, knowing them inside and out.
• Provide coaching and education to improve the adoption of Revinate products by every customer.
• Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement.
• Deliver best practices to customers to help improve their overall Customer Success and the value that Revinate brings.
• Build relationships beyond the day-to-day customer contact to ensure engagement across the organization.
• Transparently report and track customers through the loyalty touch-point process.
• Report internally on intelligent product feedback and recommendations from customers.
• Manage renewals with existing customers, coordinating closely with the Director of Customer Success.
• Educate customers on new Revinate products and identify upsell opportunities, coordinating closely with Sales.

What You'll Bring

• Fluency in English is mandatory.
• Must be able to work with accounts across the APAC region, including frequent collaboration across diverse cultures and time zones.
• Must hold or be eligible for a Thai working visa; Thai nationality is not required.
• Strong knowledge of post-sales account management, including presentation skills, and short/mid/long-term opportunity management.
• Technical knowledge and negotiation skills.
• 2+ years of account management experience from a tech company—ideally with Marketing Automation, CRM, or related applications in a SaaS environment.
• Business fluency in any additional Asian language is a plus.
• Experience collaborating on strategies for assigned accounts to fully leverage technology solutions.
• Proven track record of successfully owning a book of business, especially as it pertains to customer results.
• Ability to collaborate effectively with individuals across an organization.
• Excellent interpersonal, communication, and presentation skills, including speaking in a conference setting with a large audience.
• Hospitality experience is a plus.
• Experience with Salesforce is a plus.
• Must be an aggressive self-starter, requiring little supervision.
• Willingness to travel.

What We Can Offer

• Competitive salary & quarterly bonus
• Benefits Package: Comprehensive Medical for you and your family
• Time off: Annual Leave and Parental Leave for those expecting new family members
• Extraordinary culture: Focused on learning and every employee’s personal and professional development
• Amazing co-workers: You'll be surrounded by a passionate, high performing, collaborative team that can help you learn something new every day.
• Amazing location: our Singapore office is centrally located in the CBD