ABOUT RETOOL
Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.
At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.
Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!
WHY WE'RE LOOKING FOR YOU
The opportunity for Retool to succeed is massive, and the time is now. Retool solves varied problems, and the customers we work with span every vertical and hundreds of use cases. We’re looking for a leader who can build and scale a world-class, proactive technical account management team to help us accelerate our growth this year and beyond.
WHAT YOU'LL DO
You’ll lead a team of highly motivated Strategic Sales Engineers and focus on building the team, running strategic sales cycles to establish new customer relationships, and partnering cross-functionally to grow our footprint across our existing customer base. You’ll bring vision, purpose, and drive to the team and refine our enterprise go-to-market strategy across the business, particularly with Product and Marketing .
WHO YOU'LL WORK WITH
In this role, you’ll collaborate closely with the team across Strategic Sales, Technical Customer Experience (Services, TAM and Support), and Revenue Operations. You’ll also work highly cross-functionally with Engineering, Product, and Marketing to represent the voice of your clients. And, of course, you’ll be working closely with your team and SE and TCX leadership.
IN THIS ROLE, YOU WILL:
- Hire, develop, and mentor a team of Strategic SEs, fostering a culture of growth, collaboration, and innovation
- Assess go-to-market and technical readiness across our sales team, identify gaps in our approach, and build new processes to ensure the team is properly trained/equipped to successfully perform against our goals
- Engage at the executive level in key deals to build trust with customers and grow key relationships in accounts
- Motivate individuals and the team to exceed targets through coaching and mentorship
- Help shape the strategy and funnel insights, trends, and themes across enterprise customer engagements
- Identify, qualify, and help accelerate business opportunities through partnerships with Account Executives and Marketing
- Build executive-level relationships with key customers to foster trust, ensure satisfaction, and identify growth opportunities. Travel is a requirement
THE SKILLSET YOU'LL BRING:
- 6+ years of experience in Sales Engineering (pre-sales) or related fields, with 3+ years in a leadership role managing Sales Engineering or similar functions
- Experience working with enterprise-level and strategic customers in a presales, consulting or technical thought leader capacity
- Strong leadership and people management skills, with the ability to inspire and motivate a senior team through change and ambiguity
- Excellent communication and interpersonal skills, capable of building relationships at all levels; comfortable with public speaking
- Strategic thinker with a results-driven approach and strong problem-solving abilities
- Technical aptitude and understanding of enterprise software development, APIs, and integrations; proven ability to lead technical discussions with key customer personas (prior experience in presales or similar technical role is a plus)
For candidates based in the United States, we have three geographic pay zones. For this role, the pay range(s) for this role in each zone is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles.
This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location.
Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.
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