Principal Solutions Architect

Location: San Francisco, Remote, US

Department: Professional Services

Location Type: HYBRID

Employment Type: FULL_TIME

• Advise and implement full-stack solutions using Retool
• Help our partners deliver best-in-class services to our customers, allowing us to efficiently scale the impact of our product
• Develop new service offerings based on customer / market need
• Assist with scoping, estimating, and selling professional services engagements
• Be a thought partner to Retool customers to help them build out complex internal tools for new teams and use cases
• Assist with partner enablement and certification
• Serve as a trusted advisor to our customers
• Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
• Work collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners

• 5+ years in technical, customer-facing roles such as Solutions Architect, Customer Engineer, or Deployed Engineer.
• Hands-on experience with full-stack development, including SQL, JavaScript, APIs, and Python.
• Experience designing scalable cloud architectures and integrating enterprise systems.
• Passion for leveraging technology to solve business problems creatively, ensuring scalable and efficient solutions.
• Exceptional technical communication skills, translating customer requirements between business and technical teams to drive successful implementations.
• Ability to think on your feet, troubleshoot issues, and provide real-time solutions during technical discussions.
• Comfortable with open-ended problem-solving in unstructured environments.