How you'll add value:
- Lead and mentor a team of Implementation Project Managers, providing guidance, support, and professional development opportunities
- Establish and maintain project management best practices, methodologies, and standards across the implementation team
- Oversee multiple concurrent implementation projects, ensuring successful delivery within scope, timeline, and budget
- Drive continuous improvement initiatives for implementation processes and team performance
- Collaborate with cross-functional teams including Sales, Product, and Customer Success Managers to optimize project delivery and customer satisfaction
- Provide strategic guidance on complex implementations and risk mitigation
- Monitor team performance metrics and implement strategies for improvement
- Conduct regular performance reviews and provide constructive feedback to team members
- Serve as an escalation point for complex technical or customer-related issues
What you'll need to be successful in this role:
- 3+ years of team leadership/management experience
- Proven track record in implementation management with demonstrated success in project completion
- Comprehensive knowledge of R365 implementation methodologies
- Exceptional communication and interpersonal skills
- Strong leadership abilities with a focus on teaching and coaching
- Excellence in organization and time management
- Demonstrated ability to work independently and make strategic decisions
- PMP certification or other relevant project management certifications
- Microsoft certifications or similar technical credentials
- Experience in restaurant industry software implementations
- Bachelor's degree in Business, Computer Science, or related field
- Accountability for Others - Demonstrated ability to manage team performance and outcomes
- Expectation Setting - Skilled in addressing challenging situations objectively while maintaining empathy
- People Development - Strong capability in identifying and nurturing team member potential
- Initiative- Self-motivated with proven ability to drive projects and teams forward
- Strategic Thinking - Ability to analyze complex situations and develop effective solutions
- Change Management - Experience in leading teams through organizational changes and growth
- Natural leadership abilities with a passion for developing others
- Strong technical aptitude combined with business acumen
- Results-oriented mindset with attention to detail
- Ability to build and maintain strong relationships across all levels of the organization
- Commitment to continuous improvement and innovation
- Adaptability and resilience in a fast-paced environment
R365 Team Member Benefits & Compensation
- This position has a salary range of $115K-$125K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
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