The primary role of the Senior Project Manager – SaaS Customer Implementations is to lead large-scale, customer-facing SaaS implementation projects from initiation through go-live and stabilization, ensuring successful deployments that deliver measurable value and high customer satisfaction. This role orchestrates complex, multi-workstream projects, manages financials and risks, and partners with customers, internal teams, and third-party vendors for seamless, high-quality implementations.

Let’s talk about Responsibilities

• Lead end-to-end delivery of complex SaaS implementation projects, including scoping, requirements gathering, configuration, integration, testing, training, and go-live.

• Develop and manage detailed project plans, schedules, resource assignments, risk registers, communication plans, and financial forecasts.

• Oversee multiple enterprise-level customer projects simultaneously, ensuring coordination and organization.

• Ensure all deliverables meet contractual requirements, quality standards, and professional services expectations.

• Serve as the primary point of contact for customers throughout the implementation lifecycle, setting and managing expectations.

• Facilitate customer workshops, requirements sessions, status reviews, and executive updates.

• Proactively identify, track, and resolve risks, issues, and dependencies across workstreams; manage change requests and maintain alignment with scope and budget.

• Maintain strong program management practices, including RAID logs, decision tracking, and governance reporting.

• Collaborate with Product, Technical Services, Consulting, Support, and Training on solution design, integration planning, and testing readiness.

• Own project financials, including budgeting, forecasting, burn rate analysis, and revenue/margin protection.

• Support Sales during pre-sales cycles by contributing to scoping, estimating, deployment approaches, and customer presentations.

• Provide guidance and coaching to junior project managers or coordinators; contribute to standardized implementation methodologies.

• Lead post-implementation reviews, document lessons learned, and drive continuous improvement in delivery processes.

• Champion delivery excellence, customer value realization, and scalable implementation practices.

• Approximately 25% travel to customer sites, Brightree offices, or industry events within the United States.

Let’s talk about Qualifications and Experience

• Bachelor’s degree in Business, Technology, or Healthcare.

• 5+ years of project management experience, with at least 3 years in SaaS customer-facing implementations.

• PMP Certification.

• Demonstrated ability to manage enterprise-scale projects, multiple workstreams, and complex customer environments.

• Strong working knowledge of project accounting, budgeting, forecasting, and resource management.

• Proven success leading cross-functional teams without direct authority.

• Experience with complex integrations, interfaces, infrastructure components, or third-party vendors.

• Excellent communication skills and ability to influence stakeholders at all levels.

• Experience in regulated industries or healthcare environments.

• Demonstrates "drives collaboration" by building trust and strong partnerships, fostering open communication and shared accountability.

• Lean Six Sigma Green Belt or Black Belt certifications.

• Experience with SaaS implementations in healthcare, pharmacy, or post-acute care.

• Experience using project tools such as Smartsheet, Jira, MS Project, or similar.

• Experience working in global, matrixed organizations.

• Strong customer orientation and ability to guide customers through change.

• Strategic problem-solving and conflict-resolution skills.

• Ability to simplify complexity and communicate clearly.

• Strong organizational discipline and attention to detail.

• Adaptability in fast-moving SaaS environments.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $112,000 - $143,000

​For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.