Business Systems Analyst II

Location: SAN LUIS POTOSÍ, SLP, Mexico; Hybrid

The Business Systems Analyst ll will play a key role in managing business-critical pricing, sales, and partner enablement platforms within Resideo’s global Smart Home Technologies organization. This role involves overseeing day‑to‑day operations of the PROS Pricing platform, managing cross-functional technology initiatives, and serving as a bridge between business stakeholders, technical teams, and external partners. The ideal candidate brings strong functional expertise across systems such as Salesforce (SFDC), SAP, Impartner, and SAP Callidus, combined with excellent analytical, coordination, and testing skills. 

In addition, there will be opportunities to learn and grow skills in the P&S Data Hub Snowflake ecosystem and be able to provide valuable end user support in conjunction with the global team and third party support organization.
 

JOB DUTIES:
 

• Provide technical and functional support for core commercial and customer data platforms, including Salesforce (SFDC), PROS Pricing, SAP Callidus, ImPartner, Cypher, and the Snowflake ecosystem.

• Analyze system behavior, data flows, and integrations (including REST APIs) to troubleshoot issues and ensure reliable end-to-end processes.

• Partner with IT teams, vendors, and business users to coordinate incident resolution, enhancements, and system improvements.

• Perform functional analysis for system changes; create and execute test scripts, smoke tests, and support User Acceptance Testing (UAT).

• Validate solutions against business requirements to ensure high-quality deployments.

• Act as a bridge between technical and business teams, providing clear communication, training, and subject matter expertise for supported platforms.

YOU MUST HAVE:
 

• 2–5 years of experience in technical delivery, systems analysis, or application support roles.
• Hands-on experience with at least one enterprise platform such as Salesforce & PROS.
• Strong experience in functional testing, including test case creation and execution.
• Familiarity with Agile or hybrid delivery methodologies.
• Ability to work effectively with global, cross-functional teams across time zones.
• Strong analytical thinking, documentation, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Fluency in English, both spoken and written.

WE VALUE:
 

• Curiosity and willingness to learn new platforms and technologies.
• A proactive, problem-solving mindset with attention to detail.
• Clear communication with both technical and non-technical stakeholders.
• Collaboration, ownership, and a continuous improvement mentality.
• Adaptability and resilience in changing or complex environments.
• Experience with enterprises platforms SAP (SD or Callidus), ImPartner, Cypher, or Snowflake is a plus.

WHAT'S IN FOR YOU:

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.

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About Us

Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.