What You’ll Do
- Collaborate closely with Engineering Leadership and your team to scale a robust cloud infrastructure and ensure operational excellence and cost efficiency for our virtual agent platform
- Cultivate a "shift left" culture for sustainable ownership of platform reliability, scalability, and performance
- Oversee On-Call and Incident Management processes and procedures
- Manage and prioritize work through a rigorous, yet lightweight, agile process
- Provide mentorship, feedback and guidance for your team members through the creation of individualized growth plans, measurable goals, and a shared mission that drives your team
- Use your technical expertise to provide leadership and oversight of projects on your team by guiding architecture and design decisions and code reviews
- Occasionally take on some hands-on work on non-critical path projects
- Build and support a collaborative working culture in a remote-first environment
What You'll Bring
- You have 2+ years of experience leading remote reliability, infrastructure, and/or software engineering teams
- You're used to ownership and accountability and have driven the execution of high-value projects end-to-end
- You have a strong background delivering critical infrastructure and managing cross-team support processesYou have expertise in modern public cloud infrastructure, observability, and distributed systems
- You have excellent planning and communication skills and a vivid imagination
- You’ve been able to translate abstract ideas into meaningful and incremental plans that your team can align on
- You’re here to grow your team. The day-to-day is more than just tickets and you can speak to a well-established process for growth as well as the promotions you’ve championed
- A passion for making data driven leadership and product decisions. You know your way around JIRA, Sheets and other tools and carve out the data you need to help inform key decisions
- A passion for increasing team velocity, predictability and satisfaction by implementing and coaching Agile development processes and incremental improvement culture
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