Web Developer & Analytics Operations Supervisor

Job Summary:

The successful candidate is responsible for overseeing, mentoring and developing a pool of Web Dev Analysts as they support multiple RX business units. The role will involve planning, organizing and managing RX global projects relating to web design and development & analytics, and other relates tasks. He or she will be accountable in ensuring quality and timely output are provided to various RX teams.

The supervisor will help execute the following, but not limited to, Stakeholder Management, Employee Performance Management, Training & Development and Reporting. He/she will also be responsible for effectively and efficiently completing all projects and tasks through effective project and stakeholder management.

Accountabilities:

Strategic Partnership with Various Stakeholders

• Ensure a proactive and consultative relationship with all business units supported
• Monitor shows and constantly partner with stakeholders in terms of activities team will support
• Continuously explore opportunities to partner with and support the stakeholders while ensuring Continuous growth and upskilling of self and team members

Employee Management

• Ensure new employees are oriented to the organization, its policies, facilities, etc
• Facilitate Employee growth, training and progress through various means
• Develop and implement PIP if performance is not adequate
• Lead regular teambuilding activities including strategic planning, RE Cares, etc.
• Approve and monitor daily team attendance through HR Teamware
• Attrition – maintain annualized negative attrition at or below 10%
• Regularly review the needs of employees
• Help, discuss, evaluate and resolve personal and work issues among team members
• Inform and monitor employees during times of crisis or disaster to assess situation
• Inform the manager of the current situation of team members and recommend solution

Reporting

• Submit regular operation performance status reports to local RX leadership and stakeholders
• Produce monthly performance update and other relevant reports to BU stakeholder

Operational Improvement

• Stakeholder Management – conduct regular operations review and execute action items agreed with the business unit
• Manage multiple projects simultaneously, proactively reprioritizing when necessary as determined by competitive issues.
• Receive, review and monitor and manage workload and assignments of the team
• Manage stakeholder expectations regarding deadlines, quality and efficiency
• Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
• Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
• Operations Standard – support compliance with established processes

Qualifications:

• Must possess at least a Bachelor's/College Degree in marketing, business management or other related fields
• Must have at least 5 years of working experience in the similar capacity, but preferably in digital marketing
• 3 years of people management experience a strong plus
• Applicants must be willing to work in flexible/rotating schedule depending on business needs
• Strong analytical, quantitative, and deductive reasoning skills
• Good communicator and strong presentation skills
• Experience in events and events management a plus
• Strong written and verbal communication, problem solving, project management and delegation skills
• Strong sense of ownership relating to tasks and responsibilities
• Ability to work under pressure
• Deadline-driven and attention to detail
• Organized and very systematic in handling tasks at hand
• Very proactive in stakeholder management, project ownership and team coordination
• Very decisive and results oriented
• Project and time management skills demonstrated by the ability to manage a number of projects at the same time
• Strong commitment to performance and team success

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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