Systems Engineer III

About our Team
 

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

The Global Desktop Engineer is responsible for designing, planning, and implementing the enterprise end-user experience for Windows, MacOS, and other client platforms. The Desktop Engineer will contribute as a key member to projects dealing with the end-user experience and will build strong relationships within the business to ensure the success of these projects. 

Requirements

• Prior experience and confidence in troubleshooting and repairing Windows 10 and MacOS products.

• Experience with Microsoft Intune and Jamf Pro device enrollment, monitoring, and management of devices.

• Experience with PC/mobility architecture and operating system platforms (i.e. Windows 10, MacOS, iOS, and Android).

• Knowledge of back-end infrastructure including Exchange/EAS, Active Directory and Azure AD including conditional access (MCAS) to control/secure access, features, and functionality.

• Microsoft 365 administrative and application support.

• Experience in running and communicating metrics and reporting

• Support experience, knowledge and proficiency with use of Service Management tools for Incident, Problem and Change Management.

• Support experience utilizing various operational tools including, but not limited to ServiceNow, SCCM, Intune, McAfee, AWS, or Azure.

Responsibilities

• Position provides monitoring, troubleshooting, recovery, and problem escalation in a multi-platform desktop environment.

• Designs, configures and implements complex desktop hardware and software solutions.

• Researches, evaluates and recommends software and hardware solutions.

• Troubleshoot to resolution Windows 10, Mac OSX, Microsoft Office 365, and other internal application software issues

• Works with vendor support on evaluation and implementation of new technology.

• Develop and implement complex technologies such as imaging services, endpoint protection, backup solutions and process automation.

• Provide training and documentation for hardware and software solutions they support.

• Develops expert knowledge of industry best practices and uses that knowledge to provide technical support to project team members.

Work in a way that works for you
 

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

About the Business
 

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
 

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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