Senior Systems Engineer II

• Elsevier, Inc.
• Senior Systems Engineer II
• 643 SW 4th Avenue, Suite 130, Gainesville, FL 32601

JOB DESCRIPTION:

• Provide direct input to project plans, schedules, and methodology in the operation and maintenance of multiple system environments. Respond to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings. Responsible for triage change management support. Use best practice and knowledge of internal or external business issues to improve products/services or processes. Resolve complex problems or problems where precedent may not exist. Work independently. Lead the work of small project teams and formally train junior staff. Diagnose complex system problems using dumps, traces, or other diagnostics aids. Diagnose system performance problems using available standard performance tools and system indicators such as queue lengths, CPU utilization, etc. Install program products and system components or aid in installation by end users. Develop user mods for installation of customized existing routines, device drives, and other system modifications. Develop optimum system configurations and plans for installation of hardware devices. Recommend and change system parameters or configuration variables to improve overall system performance. Write commands or processes for execution under multiple system environments. Review job control/scripts developed by less-experienced staff members and assist in modifications of same for optimum performance and operation. Demonstrate understanding of system dump contents, system control block structures, all characteristics/features of hardware being used, and all system performance principles. Debug any system problems, develop online procedures for execution of commonly used processes, and perform procedures necessary for recovery. Demonstrate thorough understanding of all system components and of program products assigned to support. Demonstrate knowledge of system parameters to control, configure, and install various systems; in-depth knowledge of software installation aids; and user knowledge of all facets of the online system. Work closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines. Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools. Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation. Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery. Demonstrate thorough understanding of major system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure). Configure controls; install or troubleshoot programs within multiple system environments. Construct Job Control Language (JCL) or scripts for processing of workloads by system. Develop job control procedures or workflow diagrams for commonly used processes and automate wherever possible. Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools. Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation. Demonstrate problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks. Demonstrate knowledge of system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure). Perform other duties as needed.

REQUIREMENTS:

• Master’s degree or foreign equivalent in Computer Science, Computer Engineering, Information Technology, or a related field required.
• 2 years of experience in job offered or related occupations required.

• Also required is: 2 years of experience: creating or modifying scripts to automate tasks, make pull requests to patch bugs in existing software, and deploy small services to simplify team processes; with on-call troubleshooting and incident management; troubleshooting issues with running services, providing uptime for critical system components, and analyzing and explaining issues and their potential remediations; utilizing AWS or equivalent experience with a cloud provider; provisioning networking infrastructure, securing both infrastructure and data from unwanted access and tampering, and defining infrastructure as code in order to make builds reproducible; running, managing, and using Linux and its command line utilities; provisioning and troubleshooting software on Linux servers and utilizing Linux applications for day-to-day scripting and monitoring purposes; and operating and administering Kubernetes.
• Employee reports to Elsevier, Inc. office in Gainesville, FL but may telecommute from any location within the U.S.
• Experience can be concurrent.

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LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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