Senior Systems Engineer I

Senior Systems Engineer I 

Are you skilled in working with advanced technological solutions? Do you have experience motivating engineers to collaborate and find improved methodologies? 

About Our Team 

Our Technology teams use contemporary technologies to develop products and systems that support science and health. We provide customers with robust digital solutions that aid in researching significant global issues. Our culture emphasizes efficient DevOps practices, focusing on speed, agility, cost efficiency, and high quality. 

About the Role 

The Senior Systems Engineer position involves performing an array of system support tasks and projects centered around a core development tooling stack of leading tools, such as Atlassian, GitHub, Slack, Amazon Web Services, New Relic, and others. The Senior Systems Engineer will operate in a hybrid engineering role, working between software development and application management to help optimize and automate key processes. Responsibilities include responding to system management alerts, supporting tickets (via Jira and ITSM tooling), maintaining the availability and integrity of the tooling services, and driving automation and innovation. 

Responsibilities 

• Develop and maintain documentation for business support, team processes and procedures, workflows, application lifecycle information, and more. 

• Configure dashboards and reporting tools for use within an operational environment, such as Grafana or Kibana. 

• Troubleshoot and triage issues efficiently while communicating escalations and outcomes clearly. 

• Share knowledge with the team to ensure issues are flagged and resolved with minimal intervention. 

• Facilitate and execute regular planned maintenance and document all actions taken. 

• Notify internal customers and third-party service providers of issues and remediation status. 

• Monitor the health of tools, triage issues, and escalate when appropriate. 

• Manage the tool lifecycle, including scheduling and performing updates and coordinating with stakeholders. 

• Monitor tool vendor releases, publish upgrade roadmaps, and coordinate upgrades and testing. 

• Ensure all tool deployments and integrations meet corporate security requirements. 

Requirements 

• Develop and maintain expertise in Enterprise tools managed by the tooling team. 

• Work collaboratively with support teams and development communities to resolve incidents and develop preventative measures. 

• Support development teams to drive improvements in workflow efficiencies, error reduction, cost impact, and issue resolution. 

• Participate in scoping and requirements gathering for assigned projects. 

• Contribute to the overall Technology strategy and represent customer interests. 

• Maintain and manage the Tooling backlog in ITSM ticket systems and Jira. 

Work in a Way That Works for You 

We promote a healthy work/life balance across the organization. We offer numerous well-being initiatives, shared parental leave, study assistance, and sabbaticals to help you meet both your immediate responsibilities and long-term goals. 

Working for You 

We understand that your well-being and happiness are essential to a successful career. Here are some benefits we offer: 

• Comprehensive Health Insurance covering you and your family. 

• Enhanced Health Insurance Options with competitive rates. 

• Group Life Insurance ensuring financial security for your loved ones. 

• Group Accident Insurance offering extra protection. 

• Flexible Working Arrangements to achieve a balanced work-life schedule. 

• Employee Assistance Program providing support for personal and work-related challenges. 

• Medical Screening prioritizing your well-being. 

• Modern Family Benefits including maternity, paternity, and adoption support. 

• Long-Service Awards recognizing dedication and commitment. 

• Celebratory New Baby Gift. 

• Subsidized Meals in Chennai. 

• Various Paid Time Off options including Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. 

• Free Transport for home-office-home commutes in Chennai. 

About the Business 

We are a global leader in information and analytics, dedicated to assisting researchers and healthcare professionals in advancing science and improving health outcomes. Our work contributes to addressing the world's grand challenges and fostering a sustainable future. We combine quality information with extensive data sets and analytics to support visionary science, research, health education, and interactive learning. Join us to make a meaningful impact on society. 

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