Engineering Manager

Site Reliability Engineering Manager
 

About our Team

At LexisNexis Intellectual Property (LNIP), our mission is to bring clarity to innovation by delivering better outcomes to the innovation community. We help innovators make more informed decisions, be more productive, and ultimately achieve superior results. By helping our customers achieve their goals, we support the development of new technologies and processes that ultimately advance humanity.

About the Role

We are seeking a highly skilled and motivated SRE Engineering Manager to establish and build a strong SRE organization. This role involves designing, implementing, leading and overseeing the processes for continuous monitoring and production support of live systems, resolving incidents, and addressing critical customer bugs.

The SRE Engineering Manager will build and lead a team of SREs and software engineers, ensuring proactive management, escalation, and resolution of issues related to our products. The position emphasizes proactive support, continuous monitoring, and improvement, with a focus on reducing response times for customer incidents and software bugs 

Responsibilities
 

• Developing and implementing SRE best practices to ensure system reliability, performance, and scalability 

• Hiring, leading and mentor a team of SREs, fostering a culture of continuous improvement and collaboration. 

• Collaborating with engineering, architecture, security and operational excellence teams to design and implement robust monitoring, alerting, and incident response strategies. 

• Driving automation initiatives to reduce manual intervention and improve operational efficiency. 

• Designing, implementing, and maintaining monitoring tools and processes to ensure continuous tracking of system performance, availability, and security.
• Leading the incident management process, including identification, troubleshooting, resolution, and post-incident analysis.
• Overseeing the smooth operation and availability of live systems, ensuring minimal downtime and prompt resolution of incidents
• Managing the intake, prioritization, and resolution of customer-reported bugs and requests.
• Working closely with the product, development, and customer success teams to ensure timely and effective responses to customer issues

Requirements:

• Demonstrate experience managing and supporting live systems in a production environment.
• Demonstrate experience of Site Reliability Engineering (SRE) principles and practices.
• Demonstrate strong scripting with automation tools and scripting skills such as Python / JS/ Shell
• Proven experience managing and supporting live systems in a production environment.
• Strong understanding of incident management, monitoring tools, and automation processes.
• Demonstrate experience working with multiple cloud platforms ( AWS, Azure) as well as DevOps practices including CICD Pipelines as well as containerization and orchestration ( Kubernetes, Docker)
• Have experience working with multiple monitoring tools such as Datadog, Splunk
• Demonstrate and understanding in programming languages and technologies relevant to the supported products. (Java, .Net/C#, JS, SQL, React)

Work in a way that works for you
 

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
 

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you
 

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
 

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

About the Business
 

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
 

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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