Consulting Site Reliability Engineer- Lexis+ & Lexis+ AI

About our Team 

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About the Role

This position provides assistance and input to management, develops and leads large multifunctional development activities, solves complex technical problems, writes complex code for computer systems, and serves as a senior source of expertise. The position may also provide sizing or budget recommendations to management.

Requirements
Software Engineering experience
• BS Engineering/Computer Science or equivalent experience required; advanced degree preferred

Experience in the following:

Cloud Platform & Infrastructure: Amazon Web Services (AWS):

Containerization & Orchestration: Amazon ECS/EKS, Kubernetes

Continuous Integration & Delivery: Jenkins and Argo CD

Observability & Reliability: SLI's and SLO's, Coralogix, Splunk

AI & Data-Driven Enhancements: LLM and RAG

Operational Excellence & Incident Management: ServiceNow
• Expertise in industry technology language development trends.
• Expertise in test-driven development and maintenance including techniques for applying best practices for overall project benefit.
• Ability to partner and lead internal and external technology resources in solving complex business needs.
• Strong proficiency with data manipulation language including optimization techniques.
• Strong organization/project planning, time management, and change management skills across multiple functional groups and departments, and strong delegation skills involving prioritizing and reprioritizing projects and managing projects of various size and complexity.
• Advanced problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision-making.
• Advance communication (verbal and written) and customer service skills. Strong interpersonal, communication, and presentation skills applicable to a wide audience including senior and executive management, customers, etc., including diction/terminology and presenting information in a concise and effective manner to clients, management, and various departments using assorted communication mediums.

RESPONSIBILITIES:
• Serve as a primary technical point of contact for external technology resources.
• Provide design input across a product.
• Work directly with customers and end users.
• Serve as acknowledged “go to” person on coding and technical issues.
• Interface with other technical personnel or team members to finalize requirements.
• Write and review portions of detailed specifications for the development of system components of moderate complexity.
• Complete complex bug fixes.
• Design and work with complex data models.
• Mentor lead software developers interested in consultancy on development methodologies and optimization techniques.
• All other duties as assigned.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan - Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity - Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business 

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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