Your Role in Action :

Drive Delivery & Execution 

• Own project and roadmap execution end-to-end, including managing internal and external dependencies 

• Drive delivery cadence — ensure the team maintains predictable, sustainable throughput 

• Scope and drive features and products, delivering updates on progress and risks 

• Communicate timelines, trade-offs, and status to domain and Engineering leadership 

• Handle unique issues where analysis of situations or data requires evaluation of intangibles and providing direction on actions to be taken 

Align with Your Triad & Stakeholders 

• Operate as a key partner in the Triad — align with Product Manager and Product Designer on priorities, scope, and sequencing 

• Contribute to the product roadmap and use it to bring purpose to the team and their backlog 

• Bring visibility through regular reporting and sharing team wins, goals, and roadblocks in cross-team forums 

• Build productive relationships with cross-functional leaders in Engineering, Product, Security, Service Delivery, and commercial organizations 

• Clarify ownership and decision-making within and across teams 

Drive Problem Resolution & Customer Support 

• Empower the team to resolve customer issues; coordinate coverage and oversee resolution to completion 

• Resolve team- and domain-level impediments; escalate cross-domain impediments effectively 

• Run retrospectives and RCAs to identify opportunities to prevent future incidents; prioritize improvements with your Triad 

Foster Innovation & Continuous Improvement 

• Encourage innovative ideas from direct reports to contribute to team roadmap, sprints, and day-to-day objectives 

• Influence senior leaders on engineering strategy for your team 

• Identify and act to improve processes within the team 

• Work with adjacent teams to solve problems; escalate problems that have wider scope 

• Ensure current policies, practices, trends, technology, and competitive information affecting the business are understood and taken into consideration 

• Guide the team to design and implement solutions, ensuring quality through best practices and analysis of incidents and failures 

Grow & Manage Your Team 

• Promote a learning culture — ensure team members are aware of learning resources and encourage participation in training programs 

• Help engineers at various levels identify and grow into their next career step; identify and cultivate future leaders 

• Provide feedback, help team members set short-term goals, and coach them on development plans 

• Staff the team effectively, fill gaps on projects, and manage low performance in a timely fashion 

• Champion diverse hiring to foster diverse thought and innovative practices