Key Responsibilities 

• Actively participate in the Software Development Life Cycle (SDLC) across requirements gathering, analysis, testing, and release activities for medium to highly complex initiatives. 

• Elicit, analyze, and document business and technical requirements, translating stakeholder needs into clear, actionable specifications for development teams. 

• Develop and maintain a deep understanding of business processes, systems, and how technical solutions enable internal and external stakeholders. 

• Apply strong critical thinking and problem-solving skills to evaluate options, assess tradeoffs, and recommend well‑-reasoned‑ solutions. 

• Analyze the organizational, system, and process impacts of proposed solutions, identifying risks, dependencies, and downstream effects. 

• Identify change impacts associated with proposed solutions and support effective adoption by proactively surfacing risks and considerations. 

• Coordinate and support system testing and user acceptance testing (UAT), validating that delivered solutions meet defined requirements and quality standards prior to release. 

• Build and maintain strong working relationships with stakeholders through clear communication, expectation setting, and ongoing collaboration. 

• Create and maintain technical documentation, process flows, and reference materials to support implementation, troubleshooting, and future enhancements. 

• Serve as a subject matter expert for supported systems and domains, providing guidance and informal mentorship to peers as needed. 

 Qualifications

• Business Analyst certification or equivalent coursework.  

• Experience working in an Agile environment.  

• At least three years working with the Salesforce platform as a business analyst, system administrator, or super user.  

• At least two years supporting an organization larger than 250 employees in a business analyst capacity.   

• Experience documenting and presenting visualizations that describe complex processes appropriately for the intended audience.  

• Comprehensive knowledge of the Salesforce platform’s core features including Sales, Service, and Flow.  

• Experience in closely partnering with business stakeholders to learn business processes, propose changes as per industry standards and best practices, and identify solutions to enable, simplify, transform & innovate the systems and process flows.  

• Excellent communication skills and ability to translate functional requirements into technical specifications, and technical requirements into business specifications for stakeholders.  

• Detail-oriented, curious, self-starter with ability to work both independently and in a team environment.  

• Experience with ITGC, ITCM, and ITIL preferred but not required.