Tech Lead – Salesforce Service Cloud

Location: Bengaluru, India

Department: Revenue & Sales

Experience: 10+

Skills: Salesforce Service Cloud, Apex

Key Responsibilities:

• Design, develop, test, deploy, and maintain scalable Salesforce applications using Apex and other Salesforce platform capabilities.
• Drive technical implementation across Salesforce Service Cloud, Order Management, and Order Servicing.
• Develop reusable, efficient, and maintainable code following established engineering standards and best practices.
• Conduct code reviews, unit testing, debugging, and troubleshooting to ensure application quality.

• Design and develop RESTful API integrations between Salesforce and external enterprise applications.
• Build reliable and scalable integration solutions with appropriate error handling and performance optimization.
• Collaborate with Solution Architects to implement enterprise architecture standards, design patterns, and integration strategies.
• Contribute to application modernization, technical debt reduction, and architectural improvements.

• Design, implement, and enhance CI/CD pipelines to streamline software development and deployment processes.
• Ensure application performance, security, availability, scalability, and reliability.
• Implement monitoring, logging, and alerting mechanisms to proactively identify production issues.
• Participate in production support and on-call rotations, troubleshoot incidents, and perform root cause analysis.
• Drive continuous improvements in application stability and operational efficiency.

• Collaborate with Product Owners, Product Managers, Solution Architects, and engineering teams to define technical requirements and delivery priorities.
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, and retrospectives.
• Break down complex technical requirements into actionable development tasks and user stories.
• Mentor engineers, conduct knowledge-sharing sessions, and promote engineering best practices.
• Identify opportunities to leverage emerging technologies and improve engineering processes.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or a related technical discipline, or equivalent relevant experience.
• 8+ years of overall professional software engineering experience.
• 5+ years of hands-on experience with Salesforce core ecosystem components, particularly:
  • Salesforce Service Cloud
  • Salesforce Order Management / Order Servicing
• 5+ years of hands-on Apex development experience, including Apex Classes, Triggers, Unit Testing, Deployment, Debugging, and Troubleshooting.
• Strong experience in designing and developing RESTful API integrations with external applications.
• Hands-on experience with CI/CD pipelines, Continuous Delivery, and DevOps practices.
• Good understanding of Salesforce architecture, application design patterns, coding standards, security, and performance optimization.
• Experience working with Agile methodologies such as Scrum or Kanban.
• Experience in production support, incident management, monitoring, and root cause analysis.
• Excellent communication, stakeholder management, problem-solving, and technical collaboration skills.

Good to Have

• Experience with Conversational AI platforms such as Salesforce Agentforce, Kore.ai, [24]7.ai, or Amazon Lex.
• Exposure to AI-powered customer service automation and chatbot implementations.
• Experience in enterprise application modernization and large-scale Salesforce implementations.
• Experience mentoring developers and driving technical initiatives across engineering teams.