Salesforce Administrator/Developer

By joining our team, you will provide administration support for our current Salesforce instance. You will help us continually enhance the platform, improve data quality and design scalable best practice solutions. 

The Salesforce Administrator/Developer will work with representatives from every department – in particular, sales, marketing, finance & customer success – to build and maintain processes that enable the business to further scale while making the platform easy to use. You will be responsible for executing on the day-to-day support, data quality troubleshooting, maintenance, and connectivity to the broader data ecosystem of our Salesforce instance.

Please note that this position is fully-remote from the following location only: Pune, India 

What You’ll Be Working On:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules, etc. 
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, apps, actions, custom settings, dashboards and reports
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates (plan, test and launch), Sandbox environment management, Health Check, and Optimizer
• Communication of any platform changes to end users and stakeholders
• Internal User support including new and existing user training, technical documentation and support tickets
• Design and implement Service Cloud solutions to optimize customer service processes and enhance agent productivity
• Configure and customize Service Cloud features such as Case Management, Knowledge Base, Omni-Channel routing, and Service Console
• Set up and manage customer service automation tools like macros, quick text, and auto-response rules
• Implement and manage customer self-service portals and communities using Experience Cloud
• Design and implement escalation processes, SLAs, and entitlement management within Service Cloud
• Develop custom Apex code, Visualforce pages, and Lightning components
• Create and maintain triggers, custom objects, and fields
• Design and implement integrations between Salesforce and other systems
• Optimize existing code and configurations for improved performance
• Perform regular system audits and implement Salesforce updates and new releases
• Manage data migration, integration, and third-party app connections

What You’ll Bring to OneStudyTeam:

• 2+ years of experience as a Salesforce Administrator with hands-on experience and strong Salesforce product knowledge
• 1+ years of experience with Apex, Visualforce, and Lightning component development
• Strong understanding of the Salesforce data model, security, and sharing architecture
• Proficiency in SQL/SOQL
• Excellent analytical and troubleshooting skills to resolve complex issues and find effective Salesforce solutions
• Bachelor’s/Postgraduate degree, or related experience preferably in Information Systems, Data Analytics, Computer Science, or similar software/database-related field
• Strong relational database design skills
• DevOps/release management experience and an understanding of basic triggers/Apex code knowledge
• Comfort with change management, as well as communicating, prioritizing, and managing all aspects of a Salesforce project

Preferred Qualifications:

• Additional Salesforce certifications (e.g., Advanced Administrator, Platform Developer I and II, Experience Cloud or Service Cloud Consultant)
• Experience with Salesforce Service Cloud, Experience Cloud, Mulesoft Composer, Tableau, or other Salesforce products
• Knowledge of JavaScript, HTML, CSS, and SSO configuration