RESPONSIBILITIES:
- Be a key contributor for the Manager Experience product which enables brand administrators to proactively manage both the cadence of interaction the customers have with the brand as well as monitor and improve their own agents
- Improve the observability and throughput of our Journey Automation platform
- Understand the ins and outs of Twilio APIs and AWS services that we rely on
- Act as a force multiplier for the engineering team on building new functionality - including digging into the code to unblock them, helping them with design and technology adoption choices, and acting as a mentor
- Set standards across the Engineering team for best practices, scalability, maintainability, performance
- Set standards for monitoring system performance and debugging / investigating issues
- Provide on-call support for the application and work to triage production issues
ABOUT YOU:
- 5+ years experience working with web technologies ideally in a high-growth environment
- Fluent in Node.js with Typescript backends and working knowledge of React frontends
- Proficient in working with Postgres (Nice to have: DynamoDB)
- Experience building and scaling systems in production
- Capable of working directly with Product to execute on highly complex projects leading multiple resources
- Passionate about quality of code and systems and able to balance both technical and business concerns
- Enthusiastic about the high-impact, fast-paced work environment of an early-stage startup
- Passion for learning and mentoring -- always improving yourself and the team around you
BENEFITS & PERKS:
- Competitive compensation packages, including early stage equity
- 401k plan
- Flexible PTO & 11 paid holidays
- Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
- Paid parental leave
- Growth Mindset learning and development stipend
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Pre-tax commuter benefits
- Complete laptop workstation
- & more!
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