Description
ABOUT US:
Regal.ai empowers businesses to add a personal touch in an increasingly digital world. We help brands understand real-time customer intent signals, and perfect customer interactions with a blend of Regal AI Agents and their human agents.
Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue, and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We are based in New York City.
We share common set of values that we look for in every new hire:
*Customers are royalty
*Data beats opinion
*Fast-paced execution wins
*Growth mindset
*Enjoy the journey
Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
ABOUT THE ROLE:
We are looking to add Senior Software Engineers as we grow our highly motivated team. Regal.io enables brands to proactively communicate with prospects and customers over several channels including VOIP, SMS, and email through an intuitive web-based application that brings together all channels into a single view alongside the relevant context about a user. We make use of Twilio's APIs, as well as Regal.io's event-streaming architecture, to deliver timely, relevant, and customer-friendly conversations at scale.
Our stack:
Libraries / Frameworks: React, Nest.js, GraphQL
Programming Languages: Typescript, Python
Infrastructure: Postgres, Redis, Kinesis, DynamoDB
RESPONSIBILITIES:
- Be a key contributor for the Manager Experience product which enables brand administrators to proactively manage both the cadence of interaction the customers have with the brand as well as monitor and improve their own agents
- Improve the observability and throughput of our Journey Automation platform
- Understand the ins and outs of Twilio APIs and AWS services that we rely on
- Act as a force multiplier for the engineering team on building new functionality - including digging into the code to unblock them, helping them with design and technology adoption choices, and acting as a mentor
- Set standards across the Engineering team for best practices, scalability, maintainability, performance
- Set standards for monitoring system performance and debugging / investigating issues
- Provide on-call support for the application and work to triage production issues
ABOUT YOU:
- 5+ years experience working with web technologies ideally in a high-growth environment
- Fluent in Node.js with Typescript backends and working knowledge of React frontends
- Proficient in working with Postgres (Nice to have: DynamoDB)
- Experience building and scaling systems in production
- Capable of working directly with Product to execute on highly complex projects leading multiple resources
- Passionate about quality of code and systems and able to balance both technical and business concerns
- Enthusiastic about the high-impact, fast-paced work environment of an early-stage startup
- Passion for learning and mentoring -- always improving yourself and the team around you
BENEFITS & PERKS:
- Competitive compensation packages, including early stage equity
- 401k plan
- Flexible PTO & 11 paid holidays
- Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
- Paid parental leave
- Growth Mindset learning and development stipend
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Pre-tax commuter benefits
- Complete laptop workstation
- & more!
POSITION LOCATION & OFFICE DETAILS:
This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F. Covid vaccination policy in place.
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