Engineering Manager

Team: Software Engineering

Location: New York, New York

Commitment: Full Time

Workplace Type: hybrid

RESPONSIBILITIES:

• Lead and grow a team of 3–5 engineers. Set clear expectations, support career development, and hold a high hiring bar.
• Own the Builder team's roadmap, balancing near-term customer unblocks against longer-term platform investments, and make those tradeoffs visible to stakeholders.
• Stay hands-on: expect roughly 50% of your time on technical work such as code reviews, design reviews, debugging production issues, and shipping code when the team needs it.
• Partner with Product, FDE, and go-to-market teams to translate customer requests into product capabilities that scale across customers.
• Remove blockers for your team, whether that means adjusting processes, pairing on a hard debugging session, or resolving cross-functional friction.
• Be actively involved in hiring: sourcing, interviewing, and onboarding.

WHAT YOU'LL OWN:

• Journeys: Regal's workflow automation product, used by every customer. You'll own its roadmap, reliability, and evolution as customer use cases get more complex.
• Integrations: The connections between Regal and our customers' systems, from traditional SaaS applications to newer MCP-server integrations. They need to be reliable, observable, and built to scale with data volume.
• FDE tooling: Internal tools that help our Forward Deployed Engineering team configure, launch, and iterate on voice agents faster.
• Platform leverage: Turning recurring one-off customer requests into reusable product capabilities, so each new deployment takes less custom work than the last.

ABOUT YOU:

• 6+ years of experience in software engineering, with a strong track record as a Senior IC.
• 1-3 years of experience managing a team
• Hands-on experience with Python and Typescript, you can still write and debug code at a senior level, even if you now do it less often
• Experience building and owning third-party integrations at high data volume, including failure handling, retries, rate limits, and changing external APIs
• System design credibility that earns trust with senior ICs and lets you make sound architectural calls across services, data flows, and integrations
• Experience leading a team through shifting priorities or scope. You help the team take on new kinds of problems rather than waiting for a stable spec
• A track record of mentoring engineers and helping them grow, plus strong written and verbal communication with both technical and non-technical stakeholders

NICE TO HAVE:

• Experience with AWS (e.g., Lambda, SQS, Kinesis), event-driven or streaming systems, and Kubernetes-based deployments
• Experience building workflow automation tools or orchestration products
• Experience building on or with MCP servers, agent tool-calling, or LLM-based integrations
• Experience leading teams that make effective use of AI coding agents, with consistent and efficient workflows
• Background in voice, telephony, or contact-center software
• Prior startup experience at the Series B–D stage

BENEFITS/PERKS

• We care about your health! 
• Medical, Dental, and Vision plans - 80% covered by the company
• Flexible PTO & 11 paid holidays/year 
• We care about future you!
• 401k Plan
• Paid parental leave
• Pre-tax commuter benefits 
• We care about connection!
• In-office breakfast and snacks daily
• Happy hours, team outings, & annual off-sites
• Complete laptop workstation 
• & more to come!