Product Operations

Department: Product

Location: Canada, United States

Employment Type: FullTime

We’re building Reflow, a workforce and workflow intelligence platform that helps teams understand and improve how work gets done. As we scale product development, customer usage, and partner integrations, we need someone who can bring structure, clarity, and momentum to how product work actually ships.

This is a Product Operations role for someone who thrives at the intersection of product, engineering, and execution, turning priorities into plans and plans into shipped outcomes.

What you’ll do

Own prioritization and execution flow

• Partner with founders and product leadership to prioritize the product roadmap based on customer impact, revenue, and technical constraints.

• Translate high-level priorities into clear execution plans, milestones, and timelines.

• Support the engineering team by clarifying scope, sequencing work, and protecting focus.

Drive testing and delivery

• Coordinate product testing, releases, and rollouts to ensure quality and readiness.

• Manage dependencies, unblock teams, and keep work moving across functions.

• Track progress and surface risks early — no surprises.

Be the connective tissue

• Act as the operational bridge between product, engineering, GTM, and partners.

• Turn customer, sales, and support feedback into clear, actionable inputs for the product team.

• Ensure everyone knows what’s shipping, when, and why.

Partner setup and onboarding

• Participate in the setup and onboarding of partners (pilots, early access programs).

• Coordinate internal and external stakeholders to deliver smooth launches.

• Document processes so partner onboarding becomes repeatable and scalable.

Project manage cross-functional initiatives

• Lead cross-functional product initiatives end-to-end (new features, launches, integrations).

• Define success criteria, timelines, owners, and follow-ups.

• Improve how we plan, execute, and learn from product work over time.

Who you are

• Experience in product operations, program management, product management, or technical operations.

• Comfortable working closely with engineering teams and understanding technical tradeoffs (you don’t need to code, but you speak the language).

• Strong at prioritization, planning, and execution: You bring order without slowing things down.

• Clear, structured communicator who keeps teams aligned and moving.

• Proactive and calm under pressure; you anticipate issues before they become problems.

• Thrive in early-stage environments where processes are built, not inherited.

Bonus points

• Experience working on B2B SaaS, data, analytics, or workflow products.

• Exposure to partner integrations, APIs, or platform products.

• Background in startups or fast-growing teams.

Why join

• Be remembered as the person who made the product org work.

• Work directly with founders and shape how product decisions get made.

• High ownership across roadmap, execution, and partner delivery.

• Opportunity to grow into Head of Product Ops, Program Management, or Product Leadership as the company scales.

• Flexible setup (contract or full-time), high trust, high impact.

This role is for someone who loves turning ambition into execution, and making sure the right things ship, the right way, at the right time.

Compensation:

We offer competitive pay based on the market and where you’re located. The salary ranges in our job postings are intentionally wide because they need to cover both U.S. and international candidates. Our final offer will depend on things like your experience, skill set, and location.