Product Training Development Specialist - RunMyJobs USA Home Office

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

OUR MISSION

At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

The Product Training Development Specialist is responsible for gaining an in-depth understanding of RunMyJobs, our leading Workload Automation solution, and translating that knowledge into clear, engaging training content. In this role, you will work closely with our Instructional Designers and Product and Engineering teams to develop high-quality training programs for Redwood customers and partners. This role is pivotal in driving customer success by empowering users to fully utilize RunMyJobs. Join our dynamic team and contribute to delivering world-class training experiences!

• Become a subject-matter expert on RunMyJobs, including its features, functionalities, best practices, and troubleshooting techniques.

• Write clear, engaging, and user-friendly training materials for a variety of audiences, including customers, partners, and internal teams. 

• Work closely with Instructional Designers to ensure training materials align with the overall curriculum and instructional strategy. Provide subject matter expertise to help shape the content's structure and delivery.

• Design and develop tailored learning programs for Redwood customers, partners, and global service integrators, ensuring the content addresses their specific needs and enhances product adoption.

• Engage with product managers, subject matter experts, and other stakeholders to ensure the training content accurately reflects the latest product features and best practices.

• Partner with internal teams, including sales, support, and engineering, to create training materials that enable them to understand and effectively communicate the value of RunMyJobs.

• Regularly review and update training content to reflect product updates and feedback from customers and internal stakeholders.

• Gather feedback from learners, customers, and internal teams to refine and improve training materials.

• Stay abreast of product updates, releases, and industry trends related to workload automation.

YOUR EXPERIENCE

• Bachelor’s degree in a relevant field (e.g., Training, Product, Technical Writing) or equivalent experience.

• 3-5 years of experience in creating product-focused training content, technical writing, or a related role.

• Strong interpersonal skills including proven ability to collaborate with teams and individuals at all organizational levels and global regions.

• Experience working with complex software solutions, preferably in the area of B2B infrastructure solutions.

• Strong writing and editing skills with the ability to translate complex technical concepts into easy-to-understand content for diverse audiences.

• Ability to adapt to new technologies and methods in training delivery.

• Detail-oriented with a strong ability to organize, prioritize, and manage multiple projects simultaneously.

• Strong problem-solving skills, with the ability to address learner challenges and content gaps.

• Ability to work independently and proactively in a dynamic, fast-paced environment.

Preferred Qualifications

• Experience working with a Workload Automation solution (preferred, but not required).

• Solid understanding of learning and development principles.

• Experience with learning management systems (LMS) is a plus.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

THE LEGAL BIT

Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
 

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com