It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
OUR MISSION
At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.
Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control.
CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other
YOUR IMPACT
We are looking for an IT Ops Sr. Engineer with good technical problem-solving skills but must have good interpersonal skills as they will interact with individuals from various departments and executive levels.
Candidates are required to listen to a described technical need verbally, via a system (email or ticket), understand their problems, and implement solutions to them.
Candidates must excel at communications as they will be an escalation point for support to individuals or staff at all levels. A successful candidate will have a firm understanding of IT methodology and solutions, be forward-thinking, and be able to assist and collaborate with other remote members in IT.
Redwood is looking to take advantage of Self Service and AI in the field of Helpdesk. Ideal candidate will be aligned and have experience in working with chatbots, automation and open to working in AI applications within the helpdesk system.
Monitor Redwood’s service desk and resolve issues in accordance with established service level agreements (SLAs)
Building and maintaining KPIs for the IT Operations team and keeping them up to date
Act as a point of escalation for team members that are having trouble with their tickets & also act as level 2 and 3 resource for ticket handling
Troubleshoot MDM (Intune, Mosyle) tool and endpoint issues
Fine tune MDM (Intune, Mosyle) compliance policies
Set-up MAM solution for the company
Configure and deploy Windows 11 policies, settings and configurations via MDM (Intune, Mosyle)
Provide daily support and maintenance of the computing environment to users by analyzing and resolving reported technical problems
Develop, update, and execute maintenance schedules for end-user systems along with maintaining local and remote inventories
Perform hardware (desktop, laptop, mobile device, printer, server, and peripherals) deployments, maintenance, and support
Support employee onboarding & offboarding
Support a remote work environment, including building & shipping equipment to remote users as needed
Managing and upkeep of hardware and software inventory
Assist or train users on the use of productivity tools, in-house developed software, and/or cloud/SaaS-delivered solutions
Develop and maintain training materials for end-user applications in multiple formats including online/wiki, printed, and video
Strong understanding of ticketing system and maintaining SLAs
Administer Atlassian Suite, Azure AD, Office 365, and Google Workspace
Manage Microsoft Exchange online
Zendesk chat bots creation and maintenance
YOUR EXPERIENCE
Minimum 10 years of directly related work experience in a computer operations environment providing IT Helpdesk, IT/Technical Support, and the configuration and maintenance of end-user and small computer equipment
Must have excellent communication skills, encompassing verbal, written, and documentation skills
Ability to create, maintain, and update documentation pertaining to desktop support processes, system configurations, and end-user instructions
Ability to work on-site, interacting and supporting both other team members and end-users.
Ability to work with minimal supervision and problem-solve but escalate and seek assistance when appropriate
Ability to work and think effectively under pressure and accurately prioritize and complete tasks within established timeframes
Degree in a relevant field is desired; equivalent work experience or certifications are required
Hands-on familiarity with cloud and on-premises products from Microsoft, Google, Atlassian, Slack
Hands-on familiarity with security controls on end-user systems
Zendesk & chatbot administration experience
Strong Process background, experience with Six Sigma, LEAN, KAIZEN highly desirable
If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com
Other Jobs from Redwood Software
Manager, Migration Engineering
Similar Jobs
Internship - IT Business Process Data Analytics Engineer
Software Engineer III, Backend
Machine Learning Engineer
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 389 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- Salaries for the engineering jobs on our site range from $100K-$200K. On average, senior engineer positions on our EchoJobs are about $160K.
- The EchoJobs positions have been sourced and vetted from the top companies to work for in the US as a software engineer, including LinkedIn and other reputable job sites. We also have syndicated jobs from companies that have just raised funding, as well as those that have great unique products and culture. From all of these sources, our founder, Morgan, has also resourced the company's authenticity in terms of their website, public appearance, and more.
- Yes, our users asked us for just this, so now our search filters allow you to search for your top jobs via location, as well as by onsite, remote, or both. Approximately 30% of our jobs are remote, so you’ve got the best options for you!
- We have not yet implemented this option, but are considering doing so in the future. For the moment, you would need to cancel your subscription, and resubscribe when you wanted to come back.
- We add new jobs to EchoJobs every day! We scan our sources for the newest jobs, verify them, and post them to EchoJobs within minutes. We add about 2,000-3,000 new jobs for you each day!
- From starting your job search to getting hired, the entire job search process can take us software engineers anywhere between 3-6 months. However, at EchoJobs, we’re striving to shorten this duration by finding the best, newest jobs for you, so you can do less job searching, and more applying.
- We’d recommend checking EchoJobs daily, as we add new jobs to the site each day. Additionally, if you got a chance to read our previous email on “what makes EchoJobs different from any other job search tools,” we also recommended that you set a job alert based on your job filters, so if you get emails on those new jobs, you could be checking more than once per day.
- If you decide to continue with us after the 1-month trial, we definitely recommend this, as we all know it usually takes 3-6 months to find a quality job as a software engineer these days. So to best support you, we just adjusted our membership options at EchoJobs to monthly, 3 months, or 12 months (this option is more for passive job seekers looking a little bit for the future if they want to come back to work or make a job switch potentially. This lets you see what’s out there in case an even better fit job becomes available.)
- EchoJobs is truly the only job site of its kind. We want to be THE spot for you to find the best job for you, and haven’t encountered any other company doing this. Other job sites are in niches besides software engineering or focus on a small portion of engineering jobs (like a specific coding language). In the words of Morgan, our founder, “I think what makes EchoJobs different is the amount of jobs, frequency that we add new jobs (we add 2,000-3,000 new jobs daily!), and the powerful search engines to find exactly the job you want more easily and efficiently. We can provide you with the most jobs that are vetted by us, we’ll continually find more new jobs for you, and we make it easier for you to apply and get hired.
What Fellow Engineers Say