Director, Information Technology Operations

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Important: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information.  Redwood employees will only contact you from an “@redwood.com” email domain.  If you have questions or suspect an email is fraudulent, please contact us at recruitment@redwood.com.

OUR MISSION  

At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other 

YOUR IMPACT

We are searching for a Director IT Operations, Helpdesk expert to join our team. Our ideal team member is a dynamic leader who can build out processes for overseeing the maintenance of our systems and services.

• Oversee the maintenance of endpoint devices/ systems and services (e.g., network security, End User Computing etc.) and evaluate them according to established goals.
• Improve Employee experience by improving New Hire Onboarding Process, improving IT Ops processes, lead the established HW Refresh program.
• Manage IT equipment/ infrastructure/ network required for office facilities.
• Help maintain ISO 27001 and SOC 1 and 2 certifications.
• Drive IT Application Rationalization and build/ support IT Data warehouse.
• Support multiple SaaS applications like Jira/ Confluence, ZenDesk, SFDC, Workday etc.
• Work with other leaders and executives devise and establish IT policies and systems to support the implementation of strategies set by upper management.
• Analyze the business requirements of all departments to determine their technology needs.
• Purchase efficient and cost-effective technological equipment and software.
• Ensure IT operations are well-resourced and staffed.
• Secure data and IT systems against loss, attack, or risks.
• Meeting the company’s IT requirements within budget.
• Oversee technical projects to ensure they are aligned with organizational goals.
• Communicate effectively with external and internal vendors and advisors.
• Make innovative and effective system and technology investment decisions.
• Inspect the use of technological equipment and software to ensure functionality and efficiency.
• Identify the need for upgrades, configurations or new systems and report to upper management.
• Assist in building relationships with vendors and creating cost-efficient contracts.

YOUR EXPERIENCE

• Proven hands-on experience as IT manager/ director or similar role.
• Experience in analysis, implementation and evaluation of IT systems and their specifications.
• Sound understanding of computer systems (hardware/software), networks etc.
• Outstanding communication abilities
• Experience with LLMs/ Generative AI in Helpdesk automation is a plus
• BSc/BA in computer science, engineering or relevant field.
• ITIL, PMP or any information security certifications a big plus.

Please note that this position is hybrid and the ability to commute to our Frisco, Texas office is a must.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

THE LEGAL BIT

Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
 

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resume’s submitted to Redwood will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly on Recruitment@Redwood.com