Director, Field Engineering

Why would you love this job?

The Redis Field Engineering team develops and supports tools, libraries, and integrations that help our customers succeed with Redis. The team’s work is driven by near-term customer priorities at both the pre-sales and renewal stages. The scope of projects ranges from observability (e.g., Grafana) to data access (e.g., the Redis OM libraries). This agile team effectively operates at the intersection of our product, solutions engineering, and customer success teams.

As the technical leader for Field Engineering, you'll have the opportunity to lead a team of talented, customer-facing software engineers with broad expertise in databases. As a player-coach, you'll guide these engineers in delivering elegant, maintainable tools, libraries, and integrations that delight our customers. A large part of our mandate is in helping to build a superior developer experience for Redis. This means that, in addition to delivering functional code, we also place great emphasis on ergonomics, documentation, and internal and external enablement materials.

To be successful in this role, you'll need to be able to model the wide variety of skills that our field engineers exercise on a daily basis. This starts with a strong foundation in software engineering. Beyond that, you'll need the ability to work with customers, help with the occasional support ticket, and demonstrate excellent written and verbal communication skills. You'll also need to build productive relationships with internal teams such as our product managers, core engineers, and solutions architects.

This is an exciting role for any engineering manager who enjoys leading a variety of projects in a multi-disciplinary fashion and who excels at working with customers directly. If this sounds intriguing, we would love to hear from you.

What you’ll do: 

• Lead our Field Engineering team and manage the team's projects, from development through maintenance
• Guide the team's roadmap and priorities by developing a deep understanding of our products, customers, and the needs of our technical field teams
• Develop and support our existing team members with empathy
• Collaborate with sales and marketing teams to ensure that our field solutions are known to our customers and integrated into our sales processes
• Work with our product and engineering organizations to ensure alignment between Field Engineering projects and our core product offerings
• Evaluate the effectiveness of the solutions delivered by the team by gathering data and qualitative feedback directly from our customers as well as from our technical field teams
• Attract and hire talented engineers who can make a significant positive impact on the team

What will you need to have? 

• Bachelor of Science in Computer Science, or equivalent experience
• Excellent verbal and written communication skills
• At least five years of software engineering experience
• At least three years of experience managing a technical team, including:
• Strong leadership and management skills
• Experience with short- and long-term planning
• Ability to run a software engineering project from ideation to maintenance
• Ability to mentor experienced engineers
• Strong technical background with expertise in at least one programming language
• Understanding and experience with deploying, operating, and troubleshooting software in production
• Strong working knowledge in Linux and modern software development tooling
• Willingness to help support customers outside of normal working hours, on occasion

Extra great if you have:

• M.Sc. in Computer Science
• Experience with NoSQL databases (especially Redis)
• Experience working in both cloud-based and on-premises deployment environments

We give back to our employees:

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our US team members fantastic benefits and perks:

• Competitive salaries and equity grants
• Unlimited time off to promote a healthy work-life balance
• H/D/V coverage along with 401K, FSA, and Commuter Benefits
• Frequent team celebrations and recreation events
• Home internet reimbursement
• Yearly health and wellness budget for a healthy mind and body 
• Learning and development opportunities
• Ability to influence a high-performance company on its way to IPO 

The estimated gross base annual salary range for this role is $242,917 – $283,164  per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate’s work location, qualifications, experience, and competencies. Base annual salary is one component of Redis’ total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Salary history is not used in compensation package decisions. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available.

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