Community Solutions Architect
Location: Remote - United States
Department: Community
We are looking for a Community Solutions Architect to join our Community Strategy and Insights team. This is a highly cross-functional role that will involve working with Corp Engineering, Product, Engineering, IT, Legal and Community.
The Community Strategy and Insights team oversees community strategy, reporting, tools, and technical program management across Reddit’s Community team. This role will be instrumental in fixing and deploying community tools for scale, including CRM. This role focuses on defining and creating workflows and efficiencies across Community Growth and Community Success teams. The Community Solutions Architect will who lives at the intersection of technical infrastructure and operations. In this role, you won't just manage tools; you will design the ecosystem that allows our community to thrive at scale. If you are a seasoned Technical Program Manager who loves building workflows, optimizing CRMs, and turning messy data into actionable insights. The role is an immediate need to optimize our CRM implementation and ensure greater adoption and automation of critical community workflows.
Responsibilities:
- Technical Program Management: Own the long-term roadmap for our community tech stack. Ensure all tools (CRM, third-party platforms, automation layers) are integrated, scalable, and evolving ahead of our operational needs.
- CRM Architecture & Adoption: Act as the primary architect for our community CRM. You will be responsible for ensuring data integrity, building custom objects, and creating seamless hand-offs between Community and Success teams. Your goal is to drive 100% adoption for primary relationship-management use cases.
- Scaled Capacity & Workflow Design: Lead the selection, vendor management, and rollout of new tools. You will design end-to-end workflows that bridge the gap between community engagement and business data, ensuring high adoption and minimal technical debt.
- Data Strategy & Insights: Partner with the Community team to define how we measure health, tiers, and growth. You will support and build the data pipelines and dashboards that demonstrate the ROI of our programs to executive leadership.
- Cross-Functional Leadership: Navigate a complex stakeholder environment (CorpEng, Privacy, IT) to ensure all community tools meet Reddit’s high standards for security and user trust.
What you’ll be doing:
- Experience: 7-10+ years in Technical Program Management, Systems Architecture, or Community Operations, preferably in a high-growth tech environment.
- CRM Mastery: Expert-level knowledge of CRM architecture (e.g., Salesforce, HubSpot) and how to bend these tools to fit non-traditional community workflows.
- Product & Data Acumen: You speak the language of engineers and data scientists. You have experience with APIs, webhooks, and CRM tools (e.g., Salesforce, Zendesk, HubSpot, Tableau, BigQuery, or SQL).
- Operational Scrappiness: You have a proven ability to thrive in an adaptive, fast-paced environment. You are comfortable moving from high-level strategy to "hands-on-keyboard" implementation.
- Communication: Exceptional ability to translate complex technical requirements into clear project plans for non-technical stakeholders, and vice versa.
Benefits:
- Comprehensive Healthcare Benefits and Income Replacement Programs
- 401k with Employer Match
- Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
- Family Planning Support
- Gender-Affirming Care
- Mental Health & Coaching Benefits
- Flexible Vacation & Paid Volunteer Time Off
- Generous Paid Parental Leave
Pay Transparency:
This job posting may span more than one career level.
In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.
To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.
During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
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