Program Manager

Location: Remote

ROLE SUMMARY

KEY RESPONSIBILITIES Product & PMO Knowledge

• Demonstrate proficient understanding of multiple project methodologies and industry tools
• Work independently to track and act on project KPIs with limited oversight
• Predict upstream and downstream impacts of project variable changes proactively
• Support other PMs in the organization and actively drive PMO standardization

Project & Program Delivery

• Manage 6+ full SDLC projects of medium-to-complex scale as sole PM
• Oversee and direct 2+ full SDLC projects involving other PMs or PCs
• Serve in the client-side PM role when required
• Guide client and management teams to fill delivery gaps
• Conduct effective project reviews, identify corrective actions, and support implementation
• Assume leadership of troubled projects and bring them back on track

People Leadership & Management

• Manage 2–4 direct reports and define career growth and initiative expectations
• Submit promotion recommendations for direct reports
• Suggest project assignments and support resource transitions
• Set remediation expectations for underperformers and recommend terminations if needed
• Identify, interview, and recommend talent for hiring
• Develop high-performing project teams and motivate team members
• Lead employee recognition through social channels and recognition programs
• Monitor and proactively manage billable utilization

Sales & Business Development

• Support sales calls to demonstrate product and industry expertise
• Assist account managers in pricing and account expansion strategies
• Own relationships with client peers and Oracle PMs

Financial Acumen

• Demonstrate deep understanding of how the company generates profit and apply this to project decisions
• Identify margin growth opportunities with account managers and PMO leadership
• Manage T&M, fixed price, or blended projects with minimal oversight
• Maintain accurate revenue forecasts with minimal deviation from actuals
• Own and deliver projects within approved baselines, budgets, and KPIs

Leadership & Strategy

• Embody company core values across all interactions and engagements
• Take full responsibility for internal process improvements and initiative outcomes
• Own complex or cross-pillar PMO initiatives end to end
• Actively build leaders within the organization through project work and internal programs
• Foster a culture of continuous leadership development
• Execute on company vision and strategy through concrete, achievable plans
• Monitor and proactively manage billable utilization across direct and indirect reports

Customer Experience

• Manage difficult client situations and support less experienced team members in doing the same
• Interact confidently with clients at the project manager level and above
• Receive consistent positive feedback from client peers and leadership
• Collaborate with account managers on account strategy development and execution
• Minimize escalations and proactively engage all project stakeholders

Global Operations

• Demonstrate strong cultural intelligence and effectively manage culturally diverse teams
• Reflect a global mindset and hold team accountable for cross-region best practices
• Ensure defined processes for distributed team management are followed

QUALIFICATIONS & CERTIFICATIONS

• 10+ years of project/program management or directly relevant experience
• PMP certification required
• DASM or equivalent agile certification required
• Additional PM skills certification required
• Manager Training completion required
• 2+ Lunch & Learns delivered
• 2+ RED Talks delivered

SOFT SKILLS & COMPETENCIES

• Communication
• Negotiation
• Stakeholder Management
• Conflict Resolution
• Adaptability
• Team Building
• Critical Thinking
• Leadership
• Decision Making
• Emotional Intelligence
• Collaboration
• Presentation
• Executive Presence