The Red Hat Experience Engineering (XE) team is looking for a Senior Software Maintenance Engineer with a background in Virtualization and Storage systems to join us in EMEA. In this role you will work with Red Hat Virtualization as well as OpenShift Virtualization, our virtualization solution based on Kubernetes / Kubevirt, delivering an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers.
In this role, you will provide high-level technical support and sustaining engineering services to dedicated enterprise customer accounts to help them maximize uptime and reduce IT costs. You’ll work closely with customers, developers, and architects while also collaborating with Red Hat engineers to solve complex and challenging technical issues. You'll partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. As a Senior Software Maintenance Engineer, you will also partner with Red Hat’s key strategic partners to jointly solve multi-vendor customer issues.
What you will do:
Ensure that customers get the maximum value from and easily use our products and subscriptions
Support customers by responding within the designated service-level agreement to inquiries
Investigate and troubleshoot issues and developing solutions for our customers while understanding their business needs
Exceed customer expectations by providing outstanding customer service and provide regular updates to ensure they are satisfied with our support service
Collaborate with engineers and developers to develop creative solutions for customers, including product fixes
Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
Be available to perform weekend day shift duties on a rotational schedule when needed
What you will bring:
Excellent understanding of Linux, system administration experience is greatly preferred
Familiarity with Red Hat Virtualization (RHV) / Ovirt, VMware, VSphere, KVM and/or other Virtualization Technologies
Familiarity with enterprise storage systems
3+ years experience as a support, sustaining, or development engineer or other directly related experience within an enterprise environment
Strong communication skills, specifically the ability to communicate clearly and effectively in English with customers that have various levels of technical expertise
First-rate customer service skills; prior help desk experience or customer-focused experience is preferred
Ability to multitask, prioritize, and work well under pressure
Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
Ability to understand code and identify root causes within it
Familiarity with some or all of the following: Python, Java, Go, Bash
Ability to work in a fast-paced, dynamic environment.
Following is considered a plus:
Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux
Experience with architectures other than x86_64
Expertise in containerization or Kubernetes, oc kubectl command knowledge
Knowledge of Openshift technologies
Understanding of storage systems such as ODF (Open Data Foundation), familiarity with Fiber Channel, ISCSI and NFS.
Understanding of libvirt and qemu functionality.
Familiarity with OpenShift Container Native Virtualization
Some previous software scripting or programming experience
Bachelor's degree or equivalent experience within the enterprise IT sector
A Red Hat Certified Engineer (RHCE) certification
#LI-MP1
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.
Other Jobs from Red Hat
Associate Manager, Quality Engineering
Senior Site Reliability Engineer - Azure Red Hat OpenShift
Software Engineering Manager - Migration Toolkit Virtualization
Senior Software Quality Engineer - Debezium
Senior Site Reliability Engineer
Similar Jobs
Wireless Network Development Engineer, OTIE Wireless Engineering
Network Development Engineer
Architecte d’infrastructure infonuagique / Cloud Infrastructure Architect , Professional Services Canada
Associate Software Quality Engineer - OpenStack - Hardware Provisioning
Senior IT Support Engineer
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 401 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say