Senior Site Reliability Engineer

The SPRE (Software Production Resilience) team is seeking a Site Reliability Engineer (SRE). The team is looking for a self-motivated person who has a passion for maintaining highly reliable cloud-based services. In this role, you will support Red Hat’s software manufacturing services on our hybrid cloud infrastructure. You will partner with development, quality engineering and release engineering colleagues to support the health and well-being of the infrastructure hosting software production services. Maintaining service monitoring, improving automation, and upholding security best practices will be your daily work. You will participate in communities of practice to coordinate and influence the design of our hybrid cloud platform. You will be responsible for defining Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for the services the team needs to support stakeholders, and executing remediation plans if the SLOs are not met. 

In this role, you are expected to respond in a timely manner during a critical outage, and participate in learning events to identify improvements that will make our services more resilient. We'll need you to be passionate about helping Red Hat continue to produce world-class open source software.

Job Responsibilities

• Design, build, and revise CI/CD systems

• Work in a geographically distributed team

• Configure and maintain service infrastructure

• Write automation and documentation to make service maintenance faster, easier, and less error-prone

• Coordinate the needs of your team to other Red Hat teams such as IT Platforms and IT Storage and ensure our internal cloud deployment meets expectations 

• Provide consulting on infrastructure health, status, stability, and enhancements to other internal teams

• Contribute to and highlight the requirement to enforce best practices and change management for the infrastructure supporting software production services

• Migrate software production services in legacy environments to our hybrid cloud infrastructure

• Assess and champion opportunities to use Red Hat's emerging solutions in our engineering pipeline

• Develop best practices around next generation deployment patterns like service-mesh and serverless; migrate advanced projects to those patterns

• Implement monitoring, alerting, and escalation plans in the event of an infrastructure outage or performance problem

• Work with service owners to define SLIs and SLOs for the services your team relies on, ensure they are met, and execute remediation plans if they are not

• Manage projects and requirements gathering, and translation to work items

Required skills

• Linux administration experience

• Working knowledge of AWS technologies like S3, DynamoDB, Lambda, CloudFront, CloudFormation, IAM, KMS and Kinesis

• Experience with container-related technologies like Docker or Kubernetes

• Experience with CI/CD platforms like GitHub Actions and Jenkins

• Experience with Ansible

• Ability to graphically represent concepts and architectures in documentation 

• Excellent written and verbal communication skills in English, as you'll be working in a globally distributed team
   

The following skills will be considered a plus:

• Experience with Terraform is a plus

• Experience with OpenTelemetry or Prometheus is a plus

• Experience with software development using Python will be considered a plus

• Advance understanding of networking and security practices will be considered a plus

#LI-MP1

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.